Company Overview

The organisation works in the digital financial services sector, where product performance, customer experience, and transaction reliability are central to sustainable growth. Its teams rely on data analysis to understand customer behaviour, evaluate product effectiveness, and identify opportunities to improve digital financial products.

Role Summary

The Product & Customer Insights Data Analyst will help product and commercial teams understand how customers interact with digital financial platforms. The role focuses on customer journeys, product adoption, engagement, conversion, and retention, translating behavioural data into recommendations that improve user experience and business performance.

The ideal candidate has a strong foundation in data analysis, understands product performance measurement, and can communicate insights that support practical product decisions.

Key Responsibilities

• Analyse customer journeys across registration, identity verification, onboarding, transactions, and ongoing platform usage.

• Track product adoption, conversion rates, retention, engagement, and customer activity.

• Build dashboards and recurring reports that communicate product performance to stakeholders.

• Use SQL to query event data, customer records, and transactional information.

• Conduct cohort analysis, funnel analysis, and segmentation to identify customer behaviour patterns.

• Support product experiments by defining success metrics and evaluating results.

• Work with product managers, designers, engineers, and customer operations teams to investigate performance issues.

• Identify data inconsistencies and collaborate with relevant teams to improve event tracking and reporting quality.

• Present clear recommendations based on evidence, business priorities, and customer insights.

Requirements and Qualifications

• Bachelor’s degree in Data Analytics, Statistics, Economics, Computer Science, Business, or a related field.

• Experience in product analytics, customer analytics, business intelligence, or a comparable analytical role.

• Strong SQL skills and familiarity with analytical tools such as Python, R, or equivalent technologies.

• Experience with dashboarding tools such as Power BI, Tableau, or Looker.

• Understanding of conversion funnels, cohort analysis, experimentation, and product performance metrics.

• Ability to interpret behavioural data and translate findings into actionable recommendations.

• Strong communication, critical thinking, and stakeholder management skills.

• Familiarity with fintech, digital banking, payments, or other transactional platforms is an advantage.

Benefits

• Remote working opportunity based in Estonia.

• Exposure to digital product development and customer analytics.

• Opportunities to influence product improvements through evidence-based insights.

• Access to cross-functional collaboration with product, design, engineering, and commercial teams.

• Ongoing opportunities to develop analytical and technical expertise.

Application Instructions

Interested candidates should submit an updated CV highlighting their experience with product analytics, SQL, visualisation tools, and customer behaviour analysis. Relevant project examples or portfolio links may be included.

Applications should be submitted through the designated recruitment channel in accordance with its instructions.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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