Position Summary

We are seeking a proactive Fintech Product Operations Analyst to support the effective delivery, monitoring, and continuous improvement of digital financial products. Working between product management, technology, customer support, and business operations, the successful candidate will help ensure that fintech services function as intended and that operational feedback informs product improvements.

This position is well suited to an analytical professional who understands digital products, enjoys investigating operational trends, and can translate customer and business requirements into clear, actionable recommendations.

Key Responsibilities

• Monitor the operational performance of digital banking, payment, and financial technology products.

• Analyse product usage, customer journeys, service incidents, and operational performance indicators.

• Collect and organise feedback from customer support, commercial teams, and other internal stakeholders.

• Identify recurring product issues, process bottlenecks, and opportunities to improve service delivery.

• Work with product managers and engineering teams to document requirements, acceptance criteria, and operational dependencies.

• Support product releases through readiness checks, user acceptance testing, and post-release monitoring.

• Maintain product documentation, operating procedures, internal guidance, and issue-tracking records.

• Investigate discrepancies between expected product behaviour and actual customer or system outcomes.

• Prepare reports on product performance, customer-impacting incidents, feature adoption, and operational efficiency.

• Coordinate with compliance, risk, and support teams to ensure that product processes reflect applicable internal controls.

• Assist in evaluating proposed product changes and assessing their operational impact.

• Track agreed improvement actions and communicate progress to relevant stakeholders.

Candidate Requirements

• Degree in Business Administration, Finance, Information Systems, Economics, or a related discipline.

• Experience in product operations, business analysis, digital services, financial operations, or a similar role.

• Understanding of digital financial products, payment services, or online banking workflows.

• Strong analytical and problem-solving skills.

• Ability to document business processes, requirements, workflows, and acceptance criteria clearly.

• Familiarity with Jira, Confluence, Excel, and reporting or analytics tools.

• Strong communication skills and the ability to collaborate across technical and non-technical teams.

• Ability to manage competing priorities and maintain accurate documentation.

• Knowledge of agile product development and European fintech operations is advantageous.

Working Environment

The role involves collaboration with product managers, developers, designers, compliance specialists, customer support teams, and business stakeholders. Common tools may include product-management platforms, analytics dashboards, documentation systems, and workflow-tracking applications.

Why This Opportunity?

You will help bridge the gap between product development and daily business operations. The position provides a broad view of how financial technology products are designed, delivered, monitored, and improved, while offering opportunities to build expertise in product performance and operational analysis.

Ideal candidate: A structured and commercially aware professional who can connect data, customer feedback, and technical information to improve the performance of fintech products.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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