We are seeking a Fintech Chargeback Specialist to manage and investigate payment disputes across digital financial services. This is a specialist, non-managerial position focused on dispute analysis, evidence preparation, transaction investigation, and coordination with payment networks and financial partners.

The successful candidate will bring strong attention to detail and an understanding of card and digital payment processes, while helping ensure disputes are handled accurately, consistently, and within applicable operational deadlines.

Key Responsibilities

• Review incoming chargebacks, payment disputes, retrieval requests, and related transaction cases.
• Investigate disputed transactions using payment records, customer information, transaction histories, and available supporting evidence.
• Determine the appropriate operational response based on case information and established procedures.
• Prepare accurate documentation and evidence packages for dispute responses.
• Monitor chargeback deadlines and ensure cases progress within required timeframes.
• Coordinate with payment processors, acquiring partners, issuing institutions, and internal teams.
• Identify recurring dispute patterns and potential weaknesses in payment processes.
• Maintain detailed case records and ensure decisions are properly documented.
• Reconcile chargeback activity with internal financial and payment records.
• Prepare periodic reports covering dispute volumes, outcomes, trends, and operational exceptions.
• Support improvements to dispute-handling procedures and internal workflows.
• Escalate complex or high-impact cases to the appropriate specialist functions.

Candidate Profile

• Experience in chargebacks, card operations, payment operations, banking, fintech, or transaction disputes.
• Strong understanding of payment transaction lifecycles.
• Excellent investigative and analytical skills.
• High attention to detail and ability to work with evidence and transaction records.
• Strong organisational skills and ability to manage deadline-driven casework.
• Comfortable using spreadsheets, case-management platforms, and payment systems.
• Knowledge of card schemes, SEPA payments, or European payment operations is advantageous.
• Excellent written communication and documentation skills.

Why This Opportunity

Payment disputes are a critical operational function within modern fintech. This role offers specialist exposure to payment networks, transaction investigations, financial operations, and dispute-resolution processes.

Ideal candidate: A methodical payment professional who can investigate disputed transactions objectively, build well-supported cases, and manage sensitive financial information with precision.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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