Company Overview

The organisation operates within the financial technology sector, providing digital payment services and transaction processing solutions for businesses and financial institutions. Its services support electronic payments, merchant transactions and financial operations across multiple payment channels.

The organisation places strong emphasis on payment accuracy, transaction security and effective dispute management. It seeks professionals who can support the resolution of payment disputes while maintaining reliable operational records and positive relationships with financial partners.

Role Summary

The Fintech Chargeback and Dispute Resolution Specialist will manage payment disputes, chargeback cases and transaction-related investigations across digital payment channels. The role involves reviewing disputed transactions, gathering supporting evidence, coordinating responses within applicable deadlines and identifying recurring issues that may expose the business or its merchants to financial losses.

The successful candidate will work closely with payment operations, merchant support, fraud prevention and compliance teams to ensure that disputes are handled accurately and efficiently. The position requires a strong understanding of card payment processes, dispute procedures and financial transaction documentation.

Key Responsibilities

• Manage incoming chargeback cases and payment disputes across supported payment channels.

• Review transaction records, customer communications, payment histories and supporting documentation.

• Investigate disputed transactions to establish the circumstances surrounding each case.

• Prepare accurate and complete responses to chargeback claims within applicable submission deadlines.

• Coordinate evidence collection with merchants, payment processors, acquiring institutions and relevant internal teams.

• Monitor dispute outcomes and maintain records of accepted, rejected and unresolved cases.

• Identify recurring dispute patterns, transaction weaknesses and potential merchant-related risks.

• Support the implementation of procedures aimed at reducing avoidable chargebacks and payment losses.

• Review dispute performance indicators and prepare regular operational reports.

• Collaborate with fraud prevention teams to identify suspicious transaction activity and potential abuse of payment systems.

• Maintain accurate case documentation in accordance with internal policies and relevant payment industry requirements.

• Escalate complex disputes and unusual transaction cases to appropriate specialists.

• Contribute to improvements in dispute management workflows, evidence collection and case tracking.

• Monitor changes in card scheme dispute requirements and relevant payment industry procedures.

Requirements and Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting or a related discipline.

• Professional experience in chargeback management, payment operations, merchant services or financial dispute resolution.

• Understanding of card payment processing, chargeback procedures and transaction settlement.

• Familiarity with payment schemes such as Visa and Mastercard.

• Experience reviewing transaction evidence, preparing dispute documentation and managing case deadlines.

• Knowledge of fraud prevention indicators and payment risk management principles.

• Strong analytical and investigative abilities.

• Excellent written communication and documentation skills.

• Proficiency in spreadsheets and digital case management platforms.

• Ability to manage multiple cases while maintaining accuracy and meeting operational deadlines.

• Familiarity with payment processor dashboards and merchant acquiring platforms is an advantage.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to develop specialist expertise in payment dispute management.

• Exposure to digital payment infrastructure and merchant acquiring operations.

• Professional development in chargeback prevention and financial risk management.

• Collaborative working environment involving payment, fraud and compliance professionals.

• Opportunities to contribute to payment efficiency and operational improvement initiatives.

• Long-term career development within the fintech industry.

Application Instructions

Interested candidates should submit an updated CV highlighting their experience in chargeback management, payment operations, merchant services or transaction investigations. Applicants should outline their familiarity with card payment procedures, dispute documentation and the resolution of complex financial cases.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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