Position Overview

We are seeking a highly organised Digital Banking Operations Specialist to support the daily operation of technology-enabled banking services. The position focuses on account services, digital transactions, payment workflows, operational controls, and customer-related banking processes within a modern fintech environment.

The successful candidate will work across banking operations, payments, compliance, technology, and customer-service functions to ensure transactions and service requests are processed accurately and efficiently.

Key Responsibilities

• Process and monitor digital banking transactions across relevant platforms.
• Handle account-service requests, transfers, payments, deposits, withdrawals, and related operational activities.
• Investigate failed, delayed, duplicated, or rejected transactions.
• Perform account and transaction reconciliations and investigate discrepancies.
• Maintain accurate customer, account, and transaction records.
• Coordinate with payment processors, banking partners, and internal operations teams.
• Support customer onboarding and account-maintenance processes.
• Review operational documentation for completeness and accuracy.
• Escalate unusual transactions, system issues, and operational exceptions through established procedures.
• Prepare daily operational reports and transaction summaries.
• Participate in testing new banking features, payment services, and platform enhancements.
• Identify recurring operational issues and contribute to process improvements.
• Maintain strict confidentiality when handling customer and financial information.

Candidate Requirements

• 2–5 years of experience in banking operations, fintech, payments, digital banking, or financial services.
• Practical understanding of banking and payment transaction lifecycles.
• Strong reconciliation and analytical skills.
• Familiarity with digital banking platforms, payment systems, CRM tools, or financial databases.
• Excellent attention to detail.
• Strong organisational and problem-solving abilities.
• Ability to work effectively with technology and operational teams.
• Professional English communication skills.
• Experience within a regulated European financial-services environment is advantageous.

Professional Scope

This position provides broad exposure to digital banking, payment infrastructure, transaction processing, fintech operations, customer accounts, and financial technology, creating a strong specialist career pathway within Estonia’s financial-services sector.

Are you interested in this position?

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