We are looking for a technically strong Technical Account Manager who can help financial-services clients successfully implement, operate, and expand their use of modern fintech technology.

The successful candidate will understand both sides of the relationship: what the client is trying to achieve commercially and what must happen technically to make that outcome possible.

What You Will Do

• Manage a portfolio of technically complex fintech accounts.
• Build trusted relationships with client technology, product, operations, and security teams.
• Understand client environments and identify integration or configuration requirements.
• Guide clients through implementation, testing, production deployment, and ongoing platform usage.
• Support REST APIs, webhooks, SDKs, authentication mechanisms, data integrations, and related technologies.
• Diagnose technical problems and coordinate resolution with engineering and support teams.
• Monitor service performance and proactively address recurring technical issues.
• Conduct technical health checks and account reviews.
• Help clients optimise integrations for reliability, scalability, and performance.
• Translate client feedback into actionable requirements for product and engineering teams.
• Create technical documentation, integration guidance, and implementation recommendations.
• Support new-product adoption and identify opportunities where additional technical capabilities can deliver client value.
• Coordinate major technical incidents and maintain clear communication throughout resolution.

Technical Environment

Experience with REST APIs, JSON, OAuth, webhooks, SQL, cloud platforms, Git, Postman, monitoring tools, SDKs, payment gateways, financial APIs, and integration platforms will be highly valuable.

Knowledge of banking APIs, payment processing, identity verification, digital wallets, transaction systems, or financial-data platforms is an advantage.

What You Bring

• Strong technical background combined with client-facing experience.
• Experience in fintech, payments, SaaS, banking technology, or enterprise software.
• Ability to troubleshoot API and integration issues independently.
• Understanding of software-development and deployment processes.
• Strong ability to communicate technical concepts to both engineers and business stakeholders.
• Excellent project coordination and prioritisation skills.
• Commercial awareness and a customer-success mindset.
• Strong written documentation and presentation skills.
• Ability to manage multiple enterprise relationships simultaneously.

Ideal Candidate

You are technically credible enough to work comfortably with engineers but commercially aware enough to understand the client’s broader objectives.

You enjoy solving difficult integration problems, communicating clearly during incidents, and turning technical challenges into opportunities to improve the customer experience.

The Opportunity

You will help shape the success of fintech clients while gaining broad exposure to financial APIs, payments technology, cloud platforms, enterprise integrations, and modern financial infrastructure.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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