Company Overview

The organisation operates across multiple business functions and relies on effective operational coordination, clearly defined processes, and consistent performance monitoring to achieve its objectives. Its business operations function supports the day-to-day activities that connect teams, improve service delivery, and ensure that internal workflows remain efficient as business requirements evolve.

The organisation is seeking a Senior Business Operations Specialist to strengthen operational processes, coordinate cross-functional activities, and identify opportunities to improve productivity and execution. The role will work closely with department leaders, project teams, finance, technology, and customer-facing functions to ensure that operational priorities are translated into practical actions and measurable outcomes.

Role Summary

The Senior Business Operations Specialist will support the design, implementation, and continuous improvement of business processes across the organisation. The successful candidate will analyse operational performance, coordinate improvement initiatives, maintain process documentation, and help teams resolve workflow inefficiencies that affect productivity or service quality.

Working remotely from Estonia, the role requires a combination of analytical thinking, project coordination, stakeholder management, and practical problem-solving. The ideal candidate will be comfortable managing several operational priorities, reviewing performance data, and collaborating with distributed teams to improve execution without introducing unnecessary complexity.

Key Responsibilities

• Review existing business processes to identify inefficiencies, duplicated activities, unnecessary handoffs, and opportunities for standardisation.

• Coordinate operational activities across departments to ensure that business priorities, deadlines, and responsibilities are clearly understood.

• Develop and maintain standard operating procedures, process maps, internal guidelines, and operational documentation.

• Monitor key operational performance indicators, including turnaround times, workload distribution, service quality, productivity, and completion rates.

• Prepare regular operational reports that highlight performance trends, outstanding issues, improvement opportunities, and potential delivery risks.

• Work with department managers to establish practical action plans for addressing recurring operational problems.

• Coordinate cross-functional initiatives involving finance, customer support, sales, technology, compliance, and other relevant teams.

• Track operational tasks, dependencies, decisions, and deadlines using appropriate project management and workflow tools.

• Identify opportunities to automate repetitive administrative tasks and improve the consistency of routine business activities.

• Support the implementation of new processes, internal systems, and working procedures by coordinating communication, documentation, and user feedback.

• Investigate operational incidents, delays, and process failures, working with relevant teams to identify root causes and implement corrective actions.

• Maintain accurate records of process changes, operational decisions, assigned responsibilities, and improvement initiatives.

• Assist with resource planning by reviewing workload requirements, identifying capacity constraints, and supporting the allocation of operational responsibilities.

• Coordinate internal meetings, prepare agendas, document decisions, and follow up on agreed actions where necessary.

• Support operational risk identification by highlighting process weaknesses, control gaps, and dependencies that could affect business continuity.

• Collaborate with management to translate strategic priorities into achievable operational plans and measurable deliverables.

• Encourage consistent working practices across distributed teams while recognising legitimate differences in departmental requirements.

• Recommend practical improvements based on operational evidence, stakeholder feedback, and performance analysis.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Management Studies, Economics, or a related field, or equivalent practical experience.

• Demonstrated experience in business operations, process improvement, operational coordination, or a comparable role.

• Strong understanding of workflow management, process documentation, performance monitoring, and operational problem-solving.

• Experience developing standard operating procedures, process guidelines, and internal reporting materials.

• Proficiency with Microsoft Excel or Google Sheets for operational tracking, data analysis, and reporting.

• Familiarity with project management and collaboration tools such as Asana, Jira, Trello, Monday.com, or equivalent platforms.

• Ability to analyse operational data, identify performance gaps, and recommend improvements supported by evidence.

• Strong organisational skills and the ability to manage multiple priorities without losing attention to detail.

• Effective written and verbal communication skills, including the ability to coordinate work across different departments.

• Ability to investigate issues systematically, identify root causes, and follow corrective actions through to completion.

• Understanding of confidentiality, documentation standards, internal controls, and responsible information handling.

• A proactive approach to identifying inefficiencies and improving the quality of business processes.

• Professional English proficiency and the ability to collaborate effectively with colleagues in a remote environment.

Benefits

• Remote working arrangement within Estonia.

• Opportunity to influence business processes and improve operational performance across multiple departments.

• Exposure to cross-functional projects, operational planning, and continuous improvement initiatives.

• Opportunities to develop expertise in process management, business analysis, workflow optimisation, and operational reporting.

• Collaborative working relationships with business leaders and specialists across the organisation.

• A professional environment that values accountability, practical problem-solving, clear communication, and continuous learning.

Application Instructions

Candidates should submit an up-to-date CV outlining their experience in business operations, process improvement, and cross-functional coordination. Applications should highlight examples of improving workflows, developing operational procedures, resolving recurring issues, or strengthening performance reporting. Applicants should also describe their experience with collaboration tools, operational metrics, and remote teamwork. Relevant examples should focus on measurable improvements and should not disclose confidential information from previous employers.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.