Company Overview

The organisation operates in the digital technology and financial services sector, delivering technology-enabled products designed to support efficient digital transactions, accessible services and dependable customer experiences. Its product teams work across business and technical functions to develop new capabilities, maintain existing services and respond to changing customer requirements.

The Product Operations & Delivery department helps establish the processes, systems and information flows required for effective product development. It supports product managers, designers, engineers and business stakeholders by improving roadmap visibility, standardising documentation, coordinating product launches and maintaining reliable product performance reporting.

As digital products become more interconnected, effective product operations is essential for ensuring that teams have clear priorities, consistent workflows and timely information. The department focuses on reducing unnecessary administrative complexity, improving cross-functional coordination and enabling product teams to concentrate on delivering meaningful customer and business value.

Role Summary

The Product Operations Specialist will support the effectiveness of product management and delivery processes across the organisation. The role focuses on improving product workflows, coordinating cross-functional activities, maintaining product documentation and establishing consistent reporting practices that help teams execute product initiatives efficiently.

The successful candidate will work closely with product managers, engineering teams, design specialists, analytics professionals and operational stakeholders. Responsibilities will include maintaining product planning resources, tracking delivery milestones, coordinating release readiness, documenting decisions and helping identify process improvements.

This position is well suited to a detail-oriented professional who understands how digital products are developed and maintained. The ideal candidate will be comfortable managing multiple workstreams, organising information, identifying coordination gaps and ensuring that stakeholders have a reliable understanding of product priorities and progress.

The Product Operations Specialist will not simply perform administrative tasks. They will actively evaluate how product teams work, identify opportunities to improve processes and help create a more consistent approach to product planning, delivery and performance measurement.

Key Responsibilities

• Product process management: Maintain and improve standard workflows for product discovery, requirements documentation, development coordination, release preparation and post-launch review.

• Roadmap coordination: Support product managers in maintaining roadmap records, delivery milestones, dependencies and status updates across ongoing initiatives.

• Product documentation: Organise and maintain product briefs, feature specifications, decision logs, release notes, process guides and other essential product documentation.

• Cross-functional coordination: Facilitate communication between product, engineering, design, QA, operations and commercial teams to ensure that responsibilities and deadlines remain clear.

• Delivery tracking: Monitor product initiative progress, identify overdue actions and highlight dependencies or delivery risks that require stakeholder attention.

• Release readiness: Coordinate release checklists, internal approvals, documentation updates, stakeholder notifications and other activities required before product changes are introduced.

• Product performance reporting: Work with analytics teams to maintain dashboards and recurring reports covering relevant delivery, adoption, quality and customer experience indicators.

• Workflow optimisation: Review existing product processes to identify duplicated work, unclear ownership, unnecessary approvals and opportunities for greater efficiency.

• Tool administration: Support the effective use of product management and collaboration tools, including backlog systems, documentation platforms, roadmap tools and project tracking applications.

• Product feedback coordination: Help collect, organise and categorise customer feedback, internal feature requests and recurring product issues so that product managers can evaluate them effectively.

• Meeting and decision support: Prepare agendas, supporting materials and action records for product planning sessions, roadmap reviews and cross-functional delivery meetings.

• Requirements consistency: Help ensure that product requirements, acceptance criteria and supporting documentation follow agreed standards and remain accessible to relevant stakeholders.

• Launch communication: Coordinate the preparation and distribution of product updates, release summaries and internal guidance for affected teams.

• Operational risk tracking: Maintain records of product dependencies, unresolved issues and delivery risks, escalating matters that could affect planned releases or customer experience.

• Knowledge management: Improve the organisation and accessibility of product knowledge so that distributed teams can locate current information and understand previous decisions.

• Continuous improvement: Gather feedback from product teams about existing workflows and recommend changes that improve transparency, reduce friction and support more predictable delivery.

• Product governance support: Help maintain consistent documentation and review processes for product decisions, ensuring that relevant business, technical and compliance stakeholders are involved when required.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Project Management, Computer Science or a related field, or equivalent professional experience.

• Previous experience in product operations, project coordination, product management support, programme administration or digital delivery.

• Understanding of the product development lifecycle, including discovery, requirements definition, development, testing, release and post-launch evaluation.

• Experience using collaboration and product management tools such as Jira, Confluence, Linear, Notion, Productboard or equivalent platforms.

• Strong organisational skills and the ability to maintain accurate documentation across multiple initiatives.

• Ability to track milestones, dependencies, action items and delivery risks systematically.

• Good understanding of agile development practices and cross-functional product team workflows.

• Familiarity with product metrics, performance dashboards and structured reporting is beneficial.

• Strong written communication skills and the ability to prepare clear process documentation, meeting summaries and stakeholder updates.

• Attention to detail and the ability to identify inconsistencies in product records, requirements or delivery information.

• Ability to communicate effectively with technical and non-technical colleagues.

• Strong problem-solving skills and an interest in improving processes rather than simply following existing procedures.

• Familiarity with fintech, digital banking, payments, SaaS or other technology-driven products is an advantage.

• Awareness of confidentiality, access controls and appropriate handling of product and customer information.

• Professional English proficiency and the ability to work independently in a remote environment.

Benefits

• Remote working within Estonia, with flexibility to organise work around team priorities and agreed delivery schedules.

• Opportunity to contribute to more effective product development processes and cross-functional collaboration.

• Exposure to product strategy, engineering delivery, release management and product performance analysis.

• Professional development through practical experience with product operations tools and modern delivery methodologies.

• Opportunities to develop expertise in process improvement, product governance and operational reporting.

• Collaboration with product managers, designers, engineers and business stakeholders.

• A working environment that values organisation, transparency, accountability and continuous improvement.

• The opportunity to help improve the efficiency and consistency of product teams operating across distributed locations.

Application Instructions

Applicants should submit an up-to-date CV highlighting relevant experience in product operations, project coordination, product management support or digital delivery. The application should demonstrate organisational ability, familiarity with product tools and experience coordinating work across multiple teams.

Candidates may include examples of processes they have improved, documentation systems they have maintained or product initiatives they have helped coordinate. Where possible, explain the challenge, the actions taken and the resulting improvement in delivery efficiency, information quality or team coordination.

Shortlisted candidates may be invited to discuss how they would organise a product launch checklist, improve roadmap visibility or address recurring delays caused by unclear ownership and cross-functional dependencies.

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