Company Overview

The organisation operates within the fintech and digital payment technology sector, supporting businesses through electronic payment acceptance solutions and merchant transaction infrastructure. Its services include POS technology coordination, merchant payment connectivity, terminal administration, and operational support for businesses using digital payment systems.

Role Summary

The POS Terminal Deployment & Support Coordinator will oversee the administrative and technical coordination of POS terminal deployment and ongoing support activities. The role involves coordinating terminal registration, maintaining deployment records, tracking device configurations, and assisting merchants with operational issues affecting their payment equipment.

The successful candidate will act as a coordination point between merchant businesses, technical support personnel, payment operations, and external service providers. The position requires strong organisational skills and an understanding of POS terminal operations and electronic payment acceptance.

Key Responsibilities

• Coordinate the registration and deployment of POS terminals for newly onboarded merchants.

• Maintain accurate records of terminal serial numbers, merchant assignments, configurations, and deployment status.

• Track POS device installation, activation, replacement, and maintenance requests.

• Coordinate terminal configuration activities with technical support and payment infrastructure teams.

• Monitor outstanding merchant support requests involving POS device functionality.

• Assist with troubleshooting basic terminal connectivity and transaction acceptance issues.

• Maintain records of software updates, terminal replacements, and technical maintenance activities.

• Coordinate the distribution and return of POS equipment through authorised service providers.

• Support merchant onboarding documentation and POS activation procedures.

• Prepare deployment progress reports and device inventory summaries.

• Monitor recurring terminal issues and escalate complex technical incidents.

• Coordinate communication between merchants, acquiring partners, and internal support departments.

• Maintain operational documentation covering POS deployment procedures and support activities.

• Identify opportunities to improve terminal administration and merchant support workflows.

Requirements and Qualifications

• Diploma or bachelor’s degree in Business Administration, Information Technology, Banking, or a related field.

• Previous experience in POS administration, technical coordination, merchant support, or payment operations.

• Understanding of POS terminals and electronic payment acceptance processes.

• Familiarity with terminal registration, device inventory management, and basic troubleshooting.

• Good computer skills and proficiency in spreadsheets and digital administration platforms.

• Strong organisational and coordination abilities.

• Excellent written and verbal communication skills.

• Ability to manage multiple support requests and deployment schedules.

• Good attention to detail and accurate recordkeeping.

• Ability to work independently and coordinate effectively with remote teams.

• Understanding of merchant payment services is an advantage.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to develop experience in POS technology and merchant payment infrastructure.

• Exposure to electronic payment systems and fintech operations.

• Professional development through technical and operational collaboration.

• Supportive working environment with cross-functional teams.

• Opportunity to contribute to improved merchant onboarding and payment support processes.

Application Instructions

Interested candidates should submit an updated CV highlighting their experience in POS administration, merchant support, payment technology, or technical coordination. Applications should demonstrate organisational ability, knowledge of electronic payment systems, and the capacity to coordinate deployment and support activities in a remote working environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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