A growing fintech environment is looking for a Payments Operations Manager to take ownership of the operational processes supporting digital payment services.

This is a hands-on leadership position focused on transaction performance, settlement, reconciliation, payment exceptions, operational controls, and service reliability.

The Role

You will oversee payment operations across multiple workflows and work closely with engineering, finance, customer operations, risk, compliance, and external payment partners.

The successful candidate will bring structure to complex payment processes and ensure that issues are identified, escalated, resolved, and prevented from recurring.

Core Responsibilities

• Manage daily payment operations and transaction workflows.
• Monitor payment success rates, settlement status, exceptions, and operational incidents.
• Coordinate reconciliation between internal systems, payment providers, and financial accounts.
• Investigate failed, delayed, duplicated, or incorrectly processed transactions.
• Maintain operational procedures for payment processing and settlement.
• Work with engineering teams to resolve technical payment issues.
• Coordinate operational relationships with banking and payment partners.
• Establish controls around transaction handling and settlement.
• Analyze payment performance and identify recurring operational weaknesses.
• Produce operational reports and management dashboards.
• Support payment-product launches and operational readiness assessments.
• Lead process-improvement and automation initiatives.

Candidate Profile

• 6+ years of experience in payments, banking operations, fintech operations, or financial services.
• Strong understanding of payment processing and settlement.
• Experience with transaction reconciliation and exception management.
• Strong analytical and numerical skills.
• Experience working with payment processors, banks, or financial infrastructure providers.
• Excellent incident-management and problem-solving abilities.
• Strong stakeholder-management skills.

Performance Measures

Success will be measured through improvements in payment success rates, reconciliation accuracy, exception-resolution times, operational efficiency, settlement performance, and customer-impacting incidents.

Why This Opportunity

Payments are at the heart of fintech. This role gives you direct responsibility for ensuring that money moves through the platform accurately, efficiently, and reliably.

Ideal candidate: an operations leader who remains calm under pressure and understands how to turn complex payment problems into structured, measurable solutions.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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