About the Company

We are a security-conscious financial services organisation focused on protecting customers, digital platforms, and business operations from increasingly sophisticated fraud threats. Our approach combines structured investigations, fraud intelligence, operational analytics, and cross-functional collaboration to identify risks and improve prevention capabilities.

We are seeking a Fraud Operations Lead to manage complex fraud investigations, strengthen intelligence-led operations, and translate emerging fraud patterns into practical business controls.

Role Overview

The Fraud Operations Lead will oversee complex and escalated fraud cases, coordinate intelligence gathering, and guide the development of operational strategies to address evolving fraud threats. The role requires a combination of investigative expertise, leadership, analytical thinking, and the ability to collaborate with compliance, legal, security, and product teams.

Key Responsibilities

• Lead investigations into complex fraud incidents involving identity abuse, account takeover, social engineering, synthetic identities, and coordinated fraud activity.
• Manage case prioritisation, investigative assignments, escalation decisions, and quality reviews.
• Analyse transaction histories, account behaviour, device signals, customer interactions, and other available evidence to establish fraud patterns.
• Identify links between cases, accounts, payment instruments, and suspicious activity to support broader investigations.
• Develop and maintain investigation standards, evidence-handling procedures, and escalation frameworks.
• Coordinate with compliance, AML, legal, cybersecurity, and external partners when cases require specialist input or further escalation.
• Review emerging fraud intelligence and translate relevant findings into operational guidance and prevention measures.
• Conduct root-cause analysis of significant fraud incidents and recommend corrective actions.
• Develop reporting on fraud typologies, investigation outcomes, loss exposure, recovery rates, and repeat-offender patterns.
• Support improvements to fraud detection scenarios, investigation playbooks, and intelligence-sharing processes.
• Coach analysts on investigative methodology, evidence assessment, case writing, and decision-making.
• Ensure investigations are documented consistently and conducted in accordance with internal policies and applicable data protection requirements.
• Contribute to fraud risk assessments and strategic initiatives designed to strengthen customer and platform protection.

Requirements and Qualifications

• Bachelor’s degree in Criminal Justice, Finance, Law, Risk Management, Business, or a related field; equivalent experience may be accepted.
• At least 5 years of experience in fraud investigations, financial crime operations, fraud intelligence, or a related discipline.
• Demonstrated experience managing complex cases and leading or mentoring investigative teams.
• Strong understanding of digital fraud typologies, identity-related crime, social engineering, account compromise, and organised fraud patterns.
• Experience analysing transactional and behavioural data and documenting evidence-based conclusions.
• Familiarity with fraud intelligence tools, case management systems, and investigative analytics.
• Ability to conduct root-cause analysis and convert findings into operational and strategic recommendations.
• Strong written communication, stakeholder management, judgement, and confidentiality practices.
• Understanding of European data protection requirements and the handling of sensitive investigation information.
• Certifications such as Certified Fraud Examiner (CFE) or relevant financial crime qualifications are advantageous.

What We Offer

• Fully remote working arrangements, subject to agreed employment eligibility.
• Competitive salary reflecting investigative expertise and leadership experience.
• Opportunities to shape fraud investigation standards and intelligence-led prevention strategies.
• Access to analytical tools and collaborative resources for complex investigations.
• Professional development and support for relevant fraud and financial crime certifications.
• Cross-functional exposure to compliance, cybersecurity, risk management, and product teams.
• Paid annual leave and benefits in accordance with company policy and applicable employment requirements.

Application Instructions

Candidates should submit a current CV outlining their fraud investigation experience, leadership responsibilities, intelligence analysis capabilities, and relevant qualifications.

Please highlight examples of complex investigations, fraud pattern identification, or operational changes you have led. Any examples must be anonymised and must not contain confidential customer details or restricted investigation information.

Shortlisted candidates may be invited to discuss investigative case studies, fraud typologies, team leadership, and methods for translating investigation findings into sustainable prevention controls.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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