Position Overview

We are seeking an experienced Chief Operating Officer (COO) to lead operational strategy, strengthen organizational performance, and ensure efficient execution of business objectives. The successful candidate will work closely with executive leadership to translate corporate priorities into measurable outcomes, improve internal processes, and support sustainable growth across the organization.

This role is suited to a strategic and commercially minded executive with a strong record of operational leadership, cross-functional collaboration, and organizational development. The candidate will be expected to balance long-term planning with practical execution while fostering accountability, operational discipline, and continuous improvement.

Key Responsibilities

• Develop and implement operational strategies aligned with corporate objectives, financial targets, and long-term growth plans.

• Oversee business operations, ensuring effective coordination across departments and consistent delivery against performance targets.

• Establish operational KPIs, reporting frameworks, and performance reviews to measure efficiency and identify improvement opportunities.

• Collaborate with finance, technology, commercial, and human resources teams to optimize resource allocation and organizational effectiveness.

• Identify operational risks, process inefficiencies, and emerging business challenges, implementing appropriate corrective measures.

• Lead business transformation initiatives, including workflow automation, process redesign, and operational technology adoption.

• Support executive decision-making through performance analysis, operational forecasts, and strategic recommendations.

• Develop leadership capability within operational teams and promote a culture of accountability, innovation, and professional excellence.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, Finance, Operations, or a related discipline; an MBA or equivalent postgraduate qualification is an advantage.

• At least 8–10 years of progressive professional experience, including substantial responsibility for business operations or organizational leadership.

• Demonstrated success in implementing operational strategies and improving business performance.

• Strong understanding of financial management, budgeting, risk assessment, and performance measurement.

• Experience leading multidisciplinary teams and managing complex organizational priorities.

• Excellent communication, negotiation, problem-solving, and executive decision-making skills.

• Familiarity with Estonia’s business environment and European Union regulatory and commercial frameworks is advantageous.

What Success Looks Like

The COO will be expected to improve operational efficiency, strengthen cross-departmental coordination, increase accountability, and establish scalable processes that support the organization’s long-term objectives.

Are you interested in this position?

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