Company Overview

The organisation is part of the financial technology industry, delivering digital platforms and technology-driven services that support payment processing, financial transactions, account management, and business financial operations. Its technology infrastructure is designed to provide reliable access to financial services while maintaining high standards of security, system availability, and operational performance.

The organisation values technical expertise, responsive service delivery, and continuous improvement across its financial technology environment.

Role Summary

The Fintech Technical Support Engineer will provide technical assistance for financial applications, payment systems, digital banking platforms, and related technology infrastructure. The role involves investigating system issues, troubleshooting application errors, monitoring service performance, and coordinating technical resolutions with engineering and product teams.

The successful candidate will help maintain reliable platform operations by resolving technical incidents, analysing recurring problems, documenting solutions, and supporting users and internal teams that depend on financial technology services.

Key Responsibilities

• Provide technical support for fintech applications, payment platforms, digital financial services, and internal business systems.

• Investigate application errors, connectivity issues, failed transactions, and platform performance problems.

• Monitor technical incidents and coordinate appropriate troubleshooting activities to minimise service disruption.

• Analyse system logs, error messages, API responses, and application behaviour to identify potential technical causes.

• Support the diagnosis of integration issues involving payment gateways, banking interfaces, and third-party financial services.

• Work with software engineers and infrastructure teams to escalate complex incidents and track resolutions.

• Assist with API testing and troubleshooting using appropriate technical tools and documentation.

• Maintain accurate records of incidents, support requests, investigation findings, and resolution procedures.

• Monitor recurring technical issues and recommend improvements to reduce operational disruptions.

• Support application updates, system maintenance, deployment activities, and post-release verification.

• Assist with user access issues, system configuration requests, and application functionality enquiries.

• Prepare technical documentation, troubleshooting guides, and knowledge-base materials.

• Follow established security procedures when handling financial information, system credentials, and customer-related data.

• Participate in technical support reviews and contribute to improving incident management processes.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.

• Previous experience in technical support engineering, application support, software troubleshooting, or IT operations.

• Understanding of web applications, client-server architecture, and basic networking principles.

• Familiarity with REST APIs, HTTP requests, JSON, and common integration troubleshooting techniques.

• Basic knowledge of SQL and database investigation.

• Experience using technical monitoring, ticketing, and incident management tools.

• Ability to interpret application logs and investigate technical errors.

• Understanding of authentication, access management, and information security principles.

• Familiarity with payment systems, digital banking applications, or fintech platforms is an advantage.

• Strong analytical and problem-solving abilities.

• Excellent communication skills and the ability to explain technical issues clearly.

• Ability to prioritise incidents and work effectively with distributed technical teams.

Benefits

• Remote working opportunities within Estonia with a hybrid working arrangement.

• Opportunities to work with modern fintech platforms and financial technology infrastructure.

• Professional development through technical training and practical engineering experience.

• Collaboration with software developers, infrastructure engineers, and product specialists.

• Exposure to API integrations, payment technologies, and digital financial services.

• Supportive environment that encourages technical learning and continuous improvement.

Application Instructions

Interested applicants should submit an updated CV detailing their technical support, application troubleshooting, software operations, or engineering experience. Candidates should highlight relevant technical skills, tools used, and examples of incidents or system issues they have successfully investigated and resolved.

Apply by clicking on the “Apply Now” Button below!

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