Company Overview

The organization operates within the financial technology sector, delivering digital financial services and technology-enabled solutions to business customers and financial partners. Reliable service delivery depends on effective operational coordination, clear performance standards, and responsive collaboration across technology, support, and business teams.

Role Summary

The Fintech Service Delivery Manager will oversee the delivery and ongoing performance of fintech services, ensuring that operational commitments are met and service issues are addressed efficiently. The role combines service performance management, stakeholder coordination, incident oversight, and continuous improvement.

The successful candidate will work with internal teams and external partners to maintain service quality, improve operational processes, and support a consistent customer experience across financial technology services.

Key Responsibilities

• Oversee day-to-day service delivery activities across relevant fintech operations.

• Monitor service performance against agreed service-level indicators and operational targets.

• Coordinate the response to service disruptions, recurring incidents, and operational escalations.

• Work with technology teams to track issues through investigation, resolution, and post-incident review.

• Maintain service delivery reports, performance dashboards, and operational documentation.

• Identify process bottlenecks and recommend practical improvements to service quality and efficiency.

• Coordinate service reviews with internal stakeholders and external partners.

• Support the implementation of service procedures, escalation pathways, and operational controls.

• Ensure service delivery activities align with applicable internal policies and customer commitments.

• Contribute to planning for service changes, system releases, and operational transitions.

Requirements and Qualifications

• Experience in service delivery, fintech operations, technology operations, or a related management role.

• Understanding of digital financial services, payment systems, or financial technology platforms.

• Strong organizational and stakeholder management skills.

• Ability to interpret service performance metrics and translate findings into operational action.

• Experience managing incidents, escalations, or service improvement initiatives.

• Clear written and verbal communication skills.

• Ability to coordinate distributed teams and manage competing priorities.

• Familiarity with service management frameworks, operational risk controls, or SLA reporting is an advantage.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to lead service delivery improvements in a fintech environment.

• Collaboration with technology, operations, and customer-facing teams.

• Exposure to financial technology service performance and operational strategy.

• Professional development through cross-functional initiatives and process improvement projects.

Application Instructions

Submit a current CV outlining relevant experience in service delivery, fintech operations, or technology service management. Include examples of service improvements, incident coordination, or performance management responsibilities you have handled.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.