We are looking for a Fintech Product Operations Specialist to help ensure that digital financial products operate effectively after they move from development into real-world use.

This role focuses on the operational side of fintech products—monitoring performance, identifying process gaps, coordinating issue resolution, and ensuring that product changes are implemented correctly across financial and operational environments.

The Role

You will act as an operational connection between product, technology, finance, customer operations, and payment teams. Your work will help ensure that new functionality is properly implemented and that existing financial products continue to perform reliably.

Responsibilities

• Monitor the operational performance of fintech products and identify emerging issues.
• Support the implementation of new product features, system changes, and operational processes.
• Translate product requirements into clear operational procedures and workflows.
• Coordinate testing activities for new financial features before production release.
• Review customer and operational feedback to identify product-related issues.
• Investigate recurring problems and work with technical teams to establish appropriate solutions.
• Maintain product-operation documentation, process guides, and internal knowledge resources.
• Monitor key operational indicators and prepare performance summaries.
• Coordinate with payment, finance, customer service, compliance, and engineering teams where product issues cross functional boundaries.
• Support controlled product launches and post-release monitoring.
• Identify opportunities to simplify manual processes and improve operational efficiency.
• Ensure operational changes are communicated clearly to affected internal teams.

Candidate Requirements

• Experience in fintech, banking, payments, digital financial services, business operations, or technology.
• Strong understanding of how digital products interact with business and operational processes.
• Excellent organisational and analytical skills.
• Ability to investigate issues and coordinate solutions across multiple teams.
• Experience with product testing, process documentation, or operational analysis.
• Comfortable working with spreadsheets, dashboards, ticketing systems, and digital platforms.
• Strong communication and stakeholder-management skills.
• Technical familiarity with APIs, databases, payment systems, or software development processes is beneficial.

Why This Opportunity

The position offers broad exposure to the lifecycle of modern financial products without being a conventional software-development role. You will see how fintech products are launched, operated, monitored, improved, and supported at scale.

Ideal candidate: A highly organised fintech professional who understands both customer-facing products and the operational processes required to keep them running effectively.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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