A successful fintech product requires more than excellent software. It also requires disciplined operational processes capable of supporting customers, transactions, internal teams, and continuous product growth.

We are seeking a Fintech Product Operations Lead to connect product strategy with day-to-day operational execution.

This role is designed for a professional who understands how digital financial products work in practice and can identify where processes, systems, teams, and customer journeys need to evolve.

The Role

You will work alongside product, engineering, customer operations, compliance, risk, and commercial teams to ensure fintech products operate efficiently from launch through maturity.

You will analyse operational performance, identify friction points, coordinate improvements, and help establish scalable processes as products grow.

Key Responsibilities

• Lead operational activities supporting digital financial products.
• Establish processes for product launches, enhancements, and operational changes.
• Analyse customer journeys and identify operational friction.
• Coordinate product-related issues across customer service, technology, compliance, and operations.
• Monitor product-performance and operational metrics.
• Develop dashboards, reports, and management insights.
• Work with product managers to incorporate operational requirements into product roadmaps.
• Coordinate implementation of new features and process changes.
• Identify opportunities for automation and workflow optimisation.
• Develop standard operating procedures and internal knowledge resources.
• Support incident-management and escalation processes.
• Collaborate with compliance and risk teams to ensure operational processes remain appropriately controlled.
• Gather feedback from internal teams and customers and translate findings into product improvements.
• Support post-launch analysis and continuous product optimisation.

Candidate Profile

• 5+ years of experience in fintech, digital banking, payments, product operations, financial services, or technology operations.
• Strong understanding of digital financial products and customer journeys.
• Experience coordinating cross-functional operational initiatives.
• Strong analytical and process-improvement skills.
• Ability to work comfortably with product and engineering teams.
• Understanding of payments, account services, onboarding, or financial platforms.
• Excellent organisational and stakeholder-management abilities.
• Strong written and verbal English.
• Experience in an international technology environment is advantageous.

What You Will Shape

This role gives you broad visibility across product, technology, customer operations, payments, compliance, and business performance. You will help ensure that sophisticated fintech products are not only built effectively, but also operated efficiently as they scale.