Company Overview

The organisation operates within the financial technology sector, providing payment acceptance and digital transaction services to businesses and merchants. Its platforms support merchant payment processing, financial settlement and integration with banking and payment service providers.

The organisation is focused on making merchant onboarding efficient while maintaining appropriate verification, operational and risk controls. It works across client operations, compliance, product and technical teams to ensure that merchants can access payment services through a reliable onboarding process.

Role Summary

The Fintech Merchant Onboarding Analyst will coordinate the onboarding of businesses seeking to use digital payment and merchant services. The role involves reviewing application information, validating business documentation, coordinating verification activities and supporting the setup of merchant payment accounts.

The successful candidate will work with merchants, compliance specialists, payment operations and technical teams to ensure that onboarding requirements are completed accurately and efficiently.

The position requires strong organisational skills, an understanding of merchant payment services and the ability to manage documentation and onboarding workflows within a fintech environment.

Key Responsibilities

• Review merchant applications and verify the completeness of submitted business information.

• Coordinate the collection and validation of business registration documents and supporting records.

• Support merchant identity verification and due diligence procedures.

• Review merchant business models, payment requirements and service configuration needs.

• Identify missing or inconsistent application information and request clarification from relevant stakeholders.

• Coordinate with compliance teams on merchant risk reviews and verification requirements.

• Support the setup of merchant accounts and payment service configurations.

• Track onboarding progress and maintain accurate records of outstanding requirements.

• Communicate onboarding timelines, documentation needs and process updates to merchants.

• Work with technical teams to coordinate payment gateway setup and integration activities.

• Assist with testing merchant payment functionality before activation.

• Maintain onboarding documentation and ensure that records follow internal procedures.

• Identify recurring onboarding issues and recommend improvements to workflows.

• Prepare reports covering onboarding volumes, completion times and outstanding cases.

• Support the continuous improvement of merchant onboarding processes and service quality.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Economics or a related discipline.

• Experience in merchant services, payment operations, customer onboarding or fintech client operations.

• Understanding of merchant acquiring, digital payments and payment processing.

• Familiarity with business verification and customer due diligence procedures.

• Strong organisational and documentation skills.

• Ability to review business records and identify inconsistencies.

• Excellent written and verbal communication skills.

• Experience working with CRM systems, onboarding platforms or case management tools.

• Ability to coordinate multiple onboarding cases and meet operational deadlines.

• Strong attention to detail and a customer-focused approach.

• Understanding of payment compliance requirements is an advantage.

• Familiarity with payment gateway integration processes is beneficial.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to support the growth of digital payment services.

• Exposure to merchant acquiring and fintech client operations.

• Professional development in merchant onboarding and payment services.

• Collaboration with compliance, product and payment operations teams.

• Opportunities to improve onboarding processes and merchant experience.

• Long-term career development within the fintech payments industry.

Application Instructions

Interested candidates should submit an updated CV outlining their experience in merchant onboarding, payment operations, client services or financial technology. Applicants should highlight their knowledge of merchant verification, payment services and documentation management.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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