Company Overview

The organization develops digital financial services that depend on secure, reliable, and accessible customer identity systems. Its technology teams support authentication, identity verification, account access, and customer lifecycle processes across digital products.

As financial services become increasingly digital, dependable identity infrastructure is essential to both customer experience and platform security. The organization is seeking a specialist who can support identity platform operations, improve technical reliability, and coordinate effective resolution of identity-related issues.

Role Summary

The Fintech Customer Identity Platform Specialist will support the configuration, operation, and ongoing improvement of identity services used across digital financial applications. The role involves investigating identity platform incidents, coordinating integrations, maintaining operational documentation, and working with engineering and security teams to ensure dependable customer access.

The successful candidate will combine technical troubleshooting with structured operational coordination. This position is suitable for a professional familiar with identity platforms, authentication workflows, and the operational needs of regulated digital services.

Key Responsibilities

• Support the day-to-day operation of customer identity and authentication platforms.

• Monitor identity service performance, availability, and operational health indicators.

• Investigate issues involving login flows, account verification, multi-factor authentication, and access management.

• Coordinate with engineering teams to resolve platform incidents and recurring technical problems.

• Support configuration changes, release activities, and controlled updates to identity services.

• Assist with integration testing between identity platforms and digital financial applications.

• Maintain technical documentation, operating procedures, and incident records.

• Review identity-related service requests and ensure they are handled through established processes.

• Work with security and compliance teams to support appropriate identity controls and access practices.

• Identify opportunities to improve platform reliability, customer access workflows, and operational efficiency.

Requirements and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

• Experience supporting identity platforms, authentication systems, application operations, or technical service delivery.

• Understanding of identity and access management concepts, including authentication, authorization, and multi-factor authentication.

• Familiarity with protocols such as OAuth 2.0, OpenID Connect, or SAML is beneficial.

• Experience troubleshooting application integrations, APIs, or identity-related service issues.

• Familiarity with ticketing systems, monitoring tools, and technical documentation practices.

• Ability to communicate technical issues clearly to engineering and non-technical stakeholders.

• Strong problem-solving skills and attention to operational detail.

• Ability to manage incidents and support requests in a remote working environment.

• Experience in fintech, digital banking, or other security-sensitive environments is an advantage.

Benefits

• Fully remote work within Estonia.

• Opportunity to contribute to identity technology supporting digital financial services.

• Collaboration with engineering, security, and product teams.

• Professional development in identity systems, authentication technology, and platform operations.

• A structured environment focused on reliability, security, and continuous improvement.

Application Instructions

Applicants should submit a current CV describing their experience with identity platforms, authentication systems, technical operations, or application integrations. Candidates are encouraged to highlight relevant platform support experience, troubleshooting responsibilities, and technical tools used. Applications will be assessed according to technical knowledge, operational judgment, and ability to support reliable identity services.

Are you interested in this position?

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