Company Overview

The organisation operates within the digital banking and fintech industry, providing technology-enabled financial services to individuals and businesses. Its operations involve coordinating digital banking services, supporting service delivery processes, and maintaining effective communication between technical, operational, and customer-facing departments.

Role Summary

The Digital Banking Service Delivery Coordinator will manage the coordination of service delivery activities across digital banking operations. The position focuses on monitoring service requests, tracking operational commitments, coordinating issue resolution, and ensuring that internal teams deliver consistent support for digital banking products.

The successful candidate will work with customer operations, technology, product, and external service providers to maintain service quality and resolve operational challenges. Strong coordination, reporting, and organisational skills are essential.

Key Responsibilities

• Coordinate daily service delivery activities across digital banking operations.

• Monitor service requests and ensure appropriate assignment to responsible teams.

• Track outstanding issues and follow up on resolution progress.

• Maintain service delivery records and operational performance reports.

• Coordinate communication between technical and customer support departments.

• Monitor service-level commitments and highlight potential delays.

• Support the investigation of recurring service delivery problems.

• Organise operational review meetings and document agreed actions.

• Assist with service improvement projects and implementation activities.

• Maintain accurate procedures and internal service documentation.

• Coordinate service updates with relevant internal stakeholders.

• Recommend improvements to operational workflows and service standards.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Banking, Information Systems, or a related discipline.

• At least 3 years of experience in service delivery, digital banking operations, or fintech coordination.

• Understanding of digital banking products and financial service processes.

• Experience managing service requests and operational workflows.

• Familiarity with ticketing and customer relationship management systems.

• Strong reporting and organisational capabilities.

• Excellent written and verbal communication skills.

• Ability to coordinate multiple activities and competing priorities.

• Good problem-solving and stakeholder management skills.

• Ability to work effectively in a remote environment.

Benefits

• Remote working opportunity within Estonia.

• Exposure to digital banking service operations.

• Opportunities to develop operational management expertise.

• Professional development and continuous learning.

• Collaborative international working environment.

• Opportunities for long-term career advancement.

Application Instructions

Interested candidates should submit an updated CV detailing their experience in service delivery, digital banking, customer operations, or fintech coordination. Applicants should demonstrate their ability to manage operational workflows and coordinate issue resolution across different teams.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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