Company Overview

Our organisation focuses on delivering technology-driven banking solutions designed to simplify financial services, improve operational efficiency, and enhance digital customer experiences. Through continuous innovation and effective operational management, we aim to support reliable and accessible financial services across digital channels.

Role Summary

We are looking for a capable Digital Banking Operations Manager to oversee operational processes supporting digital banking services. The successful candidate will be responsible for coordinating daily banking operations, improving service delivery procedures, monitoring transaction workflows, and ensuring that operational activities remain consistent with established internal policies.

The ideal candidate will combine financial services knowledge with strong operational leadership, process management, and analytical capabilities.

Key Responsibilities

• Oversee daily operational activities associated with digital banking services.

• Coordinate account servicing, payment processing, and transaction support functions.

• Monitor operational performance and identify areas requiring improvement.

• Establish efficient procedures for managing banking operations and service requests.

• Work closely with compliance, technology, finance, and customer support departments.

• Review transaction exceptions and coordinate appropriate resolution procedures.

• Support operational risk identification and the implementation of internal controls.

• Monitor service delivery indicators and prepare regular operational performance reports.

• Lead process improvement initiatives to strengthen efficiency and accuracy.

• Support the implementation of new digital banking products and operational systems.

Requirements and Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or a related field.

• Demonstrable experience in banking operations, digital banking, or financial services management.

• Good understanding of payment processing, account administration, and transaction operations.

• Knowledge of operational risk management and financial services procedures.

• Strong leadership, coordination, and decision-making capabilities.

• Experience using banking software and digital financial platforms.

• Excellent reporting, communication, and organisational skills.

• Ability to manage competing priorities in a remote working environment.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to influence digital banking operational strategy.

• Professional development and leadership growth opportunities.

• Exposure to innovative financial products and services.

• Collaborative and technology-focused working environment.

• Flexible remote working structure.

Application Instructions

Qualified applicants should submit an updated CV outlining their experience in banking operations, financial services management, and digital banking environments. Candidates should highlight relevant leadership achievements, operational improvements, and knowledge of modern banking technologies.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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