About the Role

We are looking for a Digital Banking Product Specialist to support the development, improvement, and day-to-day performance of digital banking services. The role focuses on translating customer needs and business requirements into practical product improvements across digital accounts, money transfers, payment features, and self-service banking tools.

You will work closely with product managers, software engineers, designers, compliance professionals, and customer operations teams to ensure that digital banking features are useful, reliable, and aligned with customer expectations.

This position is suitable for a professional who understands digital financial services and can coordinate product activities through research, documentation, testing, and performance analysis.

Key Responsibilities

• Gather and document requirements for digital banking features, account services, and payment functionality.

• Analyse customer feedback, support enquiries, and product usage data to identify improvement opportunities.

• Prepare user stories, acceptance criteria, process flows, and functional documentation.

• Coordinate with design and engineering teams during feature development and implementation.

• Support user acceptance testing and verify that new functionality meets defined business requirements.

• Monitor product performance indicators, including customer adoption, transaction completion, and feature engagement.

• Assist with product launches, release documentation, and internal communication about new features.

• Work with compliance and risk teams to incorporate relevant regulatory, security, and customer-protection requirements.

• Investigate product-related issues and coordinate corrective actions with technical and operational teams.

• Conduct competitor research and review developments in digital banking and payment technology.

• Maintain product documentation and ensure that requirements remain accurate as services evolve.

Candidate Requirements

• Bachelor’s degree in Business Information Systems, Finance, Economics, Computer Science, or a related field.

• Two or more years of experience in digital banking, fintech product support, business analysis, or financial-services operations.

• Understanding of digital account services, payment workflows, online banking, and customer onboarding.

• Experience with tools such as Jira, Confluence, product analytics platforms, or process-mapping software.

• Ability to write clear functional requirements and communicate effectively with technical teams.

• Strong analytical thinking, organisation, and attention to detail.

• Familiarity with Agile development and software release processes.

• Professional proficiency in English; Estonian language skills are an advantage.

Working Style

The ideal candidate is organised, customer-focused, and comfortable working across several teams. You can translate business needs into clear requirements, manage competing priorities, and follow product improvements from initial analysis through testing and release.

Why This Opportunity

• Contribute to the evolution of digital banking services.

• Work across product, technology, design, and financial operations.

• Develop expertise in digital financial products and customer experience.

• Help deliver practical improvements that make banking more accessible and efficient.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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