Key Responsibilities

• Oversee day-to-day administration of multiple or complex client accounts, ensuring efficient and accurate service delivery
• Act as the primary client liaison, responding to inquiries, leading projects, and recommending solutions or planning design alternatives
• Delivering exceptional customer service by driving client satisfaction and maintaining strong, ongoing relationships
• Plan and facilitate client meetings, presentations, audits, and strategic planning initiatives
• Apply in-depth knowledge of group products, services, and systems to support analysis and serve as a subject matter resource 
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