A customer-focused fintech organisation in Estonia is looking for a Senior Fintech Customer Insights Manager to uncover the behavioural, financial, and operational insights that can shape better digital financial products.

This is an analytical and customer-centric role focused on understanding why customers behave as they do, where they encounter friction, and how data can guide product and business decisions.

Your Mission

You will transform customer data and research into actionable insights for product, marketing, operations, and leadership teams.

Key Responsibilities

• Lead customer-insight programmes across digital financial products and services.
• Analyse customer behaviour, engagement, retention, conversion, and product usage.
• Identify patterns within customer journeys and determine opportunities for improvement.
• Combine quantitative data with customer research and qualitative feedback.
• Develop customer segmentation frameworks for strategic and product decisions.
• Build dashboards and recurring insight reports for senior stakeholders.
• Partner with product teams to identify and validate customer opportunities.
• Design analytical approaches for measuring customer experience and product adoption.
• Conduct cohort analysis, behavioural analysis, and customer-lifecycle studies.
• Translate complex datasets into clear business narratives and recommendations.
• Monitor changes in customer behaviour following product or process changes.
• Establish consistent methodologies for customer-insight reporting across teams.

Candidate Profile

• 6+ years of experience in customer analytics, product analytics, consumer insights, fintech, banking, or digital services.
• Advanced SQL and strong experience with analytical and visualisation tools.
• Strong understanding of customer segmentation, cohort analysis, behavioural analytics, and experimentation.
• Experience working with large customer or transactional datasets.
• Ability to combine quantitative analysis with qualitative customer evidence.
• Strong storytelling and presentation capabilities.
• Excellent commercial awareness and stakeholder-management skills.

Analytical Environment

Customer data platforms, product analytics, SQL, BI dashboards, experimentation frameworks, behavioural segmentation, customer research, transaction data, and digital journey analytics.

Why This Opportunity

You will help ensure that product decisions are grounded in a detailed understanding of real customer behaviour rather than assumptions.

Ideal Candidate: A commercially aware insights professional who can move comfortably between raw data, customer behaviour, product strategy, and executive decision-making.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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