About the Company

We are a technology-driven organization delivering reliable digital solutions to businesses across Estonia and the wider European market. Our teams focus on system reliability, customer satisfaction, and continuous product improvement. We are looking for a technically minded professional to strengthen our support operations and help enterprise customers maintain efficient business systems.

About the Role

We are seeking a Technical Support Engineer to provide advanced technical assistance to business customers, investigate system issues, and coordinate effective resolutions across technical teams. The successful candidate will combine strong troubleshooting skills with clear communication and a customer-focused approach.

You will work closely with software engineers, product specialists, and customer success teams to resolve incidents, improve support processes, and ensure customers receive timely, dependable assistance.

Key Responsibilities

• Investigate, diagnose, and resolve technical issues affecting enterprise applications and digital services.
• Provide second-line technical support through ticketing systems, email, and remote troubleshooting sessions.
• Analyses application logs, error reports, system behaviors, and configuration settings to identify root causes.
• Escalate complex incidents to development, infrastructure, or product teams with clear technical documentation.
• Monitor incident progress and communicate updates, workarounds, and resolutions to customers.
• Maintain accurate support records, troubleshooting guides, and internal knowledge-base articles.
• Identify recurring technical problems and recommend preventive measures.
• Contribute to service improvement initiatives and support performance reviews.

Requirements and Qualifications

• Degree, diploma, or equivalent practical experience in Information Technology, Computer Science, or a related field.
• Previous experience in technical support, IT operations, application support, or a similar role.
• Good understanding of operating systems, networking fundamentals, web applications, and client-server architecture.
• Experience using ticketing systems and remote support tools.
• Familiarity with SQL, API troubleshooting, log analysis, or scripting is an advantage.
• Strong analytical thinking and structured problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to manage competing priorities and work effectively with cross-functional teams.

What We Offer

• Competitive salary based on skills and experience.
• Hybrid working arrangements and flexible working hours.
• Professional development opportunities and technical training.
• Supportive colleagues and a collaborative engineering culture.
• Opportunities to contribute to meaningful technology improvements.
• Paid annual leave and employee benefits in accordance with company policy and Estonian employment requirements.

How to Apply

Submit your CV and a brief cover letter outlining your technical support experience and relevant skills. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial discussion.

We welcome applicants who are passionate about troubleshooting, customer service, and building reliable technology solutions.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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