About the Company

Our client is a technology-focused financial services organisation providing API-driven solutions that enable businesses to connect applications, automate workflows, and integrate digital financial services. The company prioritises reliable technology, secure data exchange, and responsive technical support to help customers achieve seamless integrations.

Role Summary

We are seeking a technically proficient Technical Support Engineer to assist customers and internal teams with API integrations, troubleshooting, and technical implementation. The successful candidate will investigate integration issues, analyse API requests and responses, and guide customers through resolving connectivity, authentication, and data exchange problems.

This role requires strong analytical skills, a customer-oriented mindset, and the ability to explain technical concepts clearly to developers and non-technical stakeholders.

Key Responsibilities

• Provide technical support for REST APIs, web services, and third-party application integrations.
• Investigate customer-reported API errors, failed requests, unexpected responses, and connectivity issues.
• Analyse HTTP requests and responses, status codes, headers, payloads, and application logs.
• Support API authentication and authorisation mechanisms, including API keys, OAuth 2.0, and access tokens.
• Help customers configure API endpoints, request parameters, JSON payloads, and response handling.
• Reproduce technical issues using tools such as Postman, cURL, and browser-based developer utilities.
• Guide customers through API documentation, integration examples, and implementation best practices.
• Collaborate with software engineers to investigate product defects and escalate complex technical incidents.
• Maintain accurate support tickets, troubleshooting notes, incident records, and resolution documentation.
• Monitor recurring support issues and recommend improvements to API documentation and developer resources.
• Assist with sandbox environments, API testing, and customer integration validation.
• Meet agreed response times, resolution targets, and customer support quality standards.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.
• At least 2 years of experience in technical support, API integrations, application support, or software troubleshooting.
• Practical understanding of REST APIs, HTTP methods, status codes, JSON, and web services.
• Experience using Postman, cURL, or comparable API testing tools.
• Familiarity with API authentication, OAuth 2.0, API keys, and token-based access.
• Basic proficiency in SQL for investigating records and validating data.
• Ability to read code snippets in JavaScript, Python, Java, or another common programming language.
• Understanding of DNS, SSL/TLS, HTTP networking, and common connectivity problems.
• Strong analytical, communication, and customer service skills.
• Fluency in written and spoken English; Estonian language proficiency is an advantage.
• Ability to work independently and collaborate with distributed technical teams.

Benefits

• Fully remote working opportunity within Estonia.
• Competitive salary based on experience and technical expertise.
• Professional development and technical certification opportunities.
• Access to modern API testing and troubleshooting tools.
• Collaborative engineering environment with opportunities to develop technical skills.
• Paid annual leave and applicable employment benefits.

Application Instructions

Candidates should submit an updated CV highlighting their API support experience, troubleshooting capabilities, and familiarity with integration tools. Shortlisted applicants will be invited to discuss their technical experience and complete a role-related assessment where appropriate.

Equal Opportunity Statement: We welcome qualified candidates from diverse professional backgrounds and are committed to fair and inclusive recruitment practices.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.