Company Overview

The organisation develops technology-driven financial platforms that support digital transactions, account services and financial operations. Its customer-facing teams work closely with technical specialists to help clients integrate financial products into their existing systems and use platform capabilities effectively.

Role Summary

The Technical Customer Success Specialist will support customers using financial technology platforms, with particular emphasis on technical onboarding, configuration guidance, integration coordination and ongoing product utilisation. The role requires a combination of customer relationship skills and technical understanding to help clients resolve implementation challenges and achieve reliable platform performance.

The successful candidate will collaborate with engineering, implementation, support and product teams to improve customer outcomes and strengthen the adoption of financial technology solutions.

Key Responsibilities

• Guide customers through technical onboarding, platform configuration and implementation activities.

• Explain product functionality, API capabilities and integration requirements in clear, practical terms.

• Assist customers in identifying and resolving common configuration and connectivity issues.

• Coordinate technical escalations with engineering and support teams, ensuring timely communication.

• Monitor customer implementation progress, product utilisation and recurring technical challenges.

• Help customers understand integration documentation, troubleshooting procedures and platform updates.

• Conduct product demonstrations and technical enablement sessions for customer teams.

• Document customer issues, resolutions and recurring implementation patterns.

• Share customer feedback with product and engineering teams to inform platform improvements.

• Support adoption reviews and recommend practical steps to improve the use of available product capabilities.

Requirements and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance or a related discipline, or equivalent practical experience.

• At least two years of experience in technical customer success, implementation support, technical account management or application support.

• Experience with fintech platforms, digital banking applications, payment systems or financial APIs is desirable.

• Basic understanding of REST APIs, JSON, webhooks and software integration concepts.

• Ability to investigate technical issues and communicate findings to both technical and non-technical audiences.

• Familiarity with ticketing systems, CRM software and technical documentation tools.

• Strong customer service orientation, analytical thinking and written communication skills.

• Ability to coordinate several customer implementations and support requests in a remote environment.

Benefits

• Fully remote working opportunity within Estonia.

• Competitive compensation aligned with experience and technical capabilities.

• Opportunities to develop expertise in financial platform integrations.

• Access to professional training and product knowledge development.

• Collaborative environment involving customer-facing and engineering specialists.

Application Instructions

Interested candidates should submit an up-to-date CV and a short cover letter outlining their technical customer support experience, integration knowledge and relevant financial technology exposure. Applicants may include examples of successful onboarding projects, technical issue resolution or customer enablement initiatives.

Are you interested in this position?

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