🧩 Role Responsibilities

Main duties:

• Provide remote communication with clients – via email, phone, and chat
• Provide clients with the necessary information about Mapon products;
• Proactively resolve problem situations, troubleshoot solutions and devices;
• Plan installation trips for technical specialists to clients and support technician work;
• Collect and analyze various amounts of data;
• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks;
• Follow organizational policies and regulations;
• To comply with confidentiality commitments;
• Be a brand ambassador and always reflect the company values;

🎯 Requirements

• Previous client support experience of +2 years is required;
• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.
• Previous experience in the IoT field will be valued;
• Great organizational skills;
• Being responsible with the assigned tasks by the Direct manager;
• Effective communication skills in order to provide key information to the Direct Manager or other departments;
• Willingness and ability to help people;
• Ability to react quickly and concentrate in stressful situations;
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;
• Native level Estonian and fluent English language skills;
• Other language skills will be valued.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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