ABOUT THE JOB

The Support Specialist consistently prioritizes the service they support, actively sharing valuable insights and suggesting improvements to streamline processes and address user inquiries. They maintain direct communication channels with the product team, designers, lawyers, and analysts.

Responsibilities:

• Respond to user inquiries in writing, adhering to the company’s established style;

• Collect and analyze statistics on user appeals to derive valuable conclusions;

• Enhance the internal knowledge base and documentation for users;

• Participate in general meetings of the support team and the product department;

• Take responsibility for various aspects of user support.

Requirements:

• Passionate about assisting people and providing exceptional service;

• Excellent command of English and Russian languages;

• Ability to independently find answers to questions using available documentation;

• Previous experience in support services or written communication with individuals is a plus.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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