We are seeking a professional and detail-oriented Specialist to support customer administration and service operations within a modern office environment. The position is suitable for an individual who can manage customer information, coordinate service requests, maintain accurate records, and work with multiple departments to ensure that customer needs are addressed efficiently.

The successful candidate will act as an important administrative link between customers and internal teams such as sales, finance, operations, logistics, technical support, and management. The role requires excellent communication skills, strong organization, and the ability to follow customer requests through to resolution.

The Specialist will also analyze recurring customer-service issues and contribute to improvements in service procedures, response times, information management, and customer communication.

Key Responsibilities

• Manage customer-service administration and client records.
• Respond to customer inquiries through email, telephone, and digital channels.
• Register and track customer requests and service cases.
• Coordinate customer requirements with internal departments.
• Monitor unresolved requests and ensure timely follow-up.
• Maintain accurate CRM and customer-information records.
• Prepare customer-service reports and operational summaries.
• Identify recurring customer issues and recommend process improvements.
• Assist with customer onboarding and account-administration procedures.
• Coordinate appointments, service schedules, and customer communications.
• Support preparation of customer documentation and correspondence.
• Collect and organize customer feedback.
• Assist management with analysis of service-quality indicators.
• Maintain confidentiality when handling customer and business information.

Desired Qualifications & Skills

• Degree or diploma in Business Administration, Communications, Customer Service, Management, or a related field.
• Experience in customer service, client administration, office operations, or business support.
• Excellent written and verbal communication.
• Strong organizational and problem-solving abilities.
• Familiarity with CRM and customer-service systems.
• Good knowledge of Microsoft Office or similar productivity tools.
• Professional attitude and ability to handle difficult situations calmly.

Are you interested in this position?

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