Company Overview

The hiring organisation provides financial services and digital transaction solutions, with a focus on delivering dependable client support and efficient service processes. Its customer support function helps users navigate account-related questions, understand service procedures, and resolve routine issues through established channels.

Role Summary

The Financial Services Customer Support Associate will serve as an initial point of contact for client enquiries, helping customers access information and navigate routine service requests. The role is designed for an entry-level professional with strong communication skills, a customer-focused mindset, and an interest in financial services.

Key Responsibilities

• Respond to customer enquiries through approved email, chat, or support channels.

• Provide clear guidance on account procedures, transaction status, and general service information within authorised limits.

• Record customer interactions and update case-management systems accurately.

• Identify issues requiring further investigation and escalate them to the appropriate team.

• Follow customer verification, data-protection, and information-security procedures.

• Monitor open support cases and help ensure timely follow-up.

• Share recurring customer concerns with relevant teams to support service improvements.

• Maintain professional, respectful communication when handling sensitive or time-critical enquiries.

Requirements and Qualifications

• Secondary education or a relevant diploma; further education in Business, Finance, Communications, or a related field is an advantage.

• Strong written and verbal communication skills.

• Good problem-solving ability and a patient, service-oriented approach.

• Basic computer literacy and confidence using digital platforms.

• Ability to manage multiple enquiries while maintaining accurate records.

• Willingness to learn internal procedures and customer-support tools.

• Reliable internet access and a suitable remote-working environment.

• Previous customer-service experience is beneficial but not mandatory.

Benefits

• Fully remote work within Estonia.

• Practical training in customer support and financial-services procedures.

• Opportunities to develop communication, case-management, and problem-solving skills.

• Collaboration with experienced client-service professionals.

• Potential for career progression into specialist support or operations roles.

Application Instructions

Candidates should submit an up-to-date CV through the official application channel provided by the hiring organisation. Applicants should emphasise customer-service experience, communication abilities, digital skills, and any relevant financial-services knowledge.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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