What You will do (Key Responsibilities)

• Deliver excellent customer experiences by providing responsive, solutions-oriented support throughout the sales cycle
• Build and maintain deep expertise in Milestone products to accurately position capabilities and value to customers and partners
• Develop working knowledge of open-platform software and hardware to design end-to-end solutions that meet customer requirements
• Translate customer needs into documented functional and configuration requirements to ensure the proposed solution addresses key challenges
• Deliver detailed, technical demonstrations and presentations that clearly explain complex solutions to varied audiences
• Plan and execute pilots and proof-of-concept installations to validate technical fit and support customer decision-making
• Advise sales teams during meetings and conference calls with technical guidance that moves opportunities forward
• Support trade shows and exhibitions by setting up/tearing down equipment, running demos, and engaging prospects in solution discussions
• Build trusted relationships with their sales counterparts, customers and partners to strengthen adoption and long-term success
• Provide actionable technical feedback to support product teams to influence roadmap and improve customer outcomes
• Create and execute a proactive technical territory plan that increases technical win rates across regional accounts
• Deliver professional services within the assigned territory to ensure successful deployment and customer satisfaction (as needed)
• Travel up to 40-50% to support customer meetings, on-site demos, and implementations across the territory 
• Are you interested in this position?

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