About the role

Own the operational excellence of non-standard categories, support category expansion and operations while we scale our portfolio across multiple markets (e.g. scale the launch of Wait&Save, Priority, XL, Premium, Little Bolt, Bolt Send, Shuttle, Guardian, etc.) Translate business needs into clear processes and playbooks, partner with Local Ops and cross functional teams, and drive measurable improvements in reliability, adoption and unit economics. This is a great opportunity for anyone keen to strengthen their fundamentals in category management, market launch operations, and data-driven decision making.

Main tasks and responsibilities

• Map end-to-end category operations, identifying current-state gaps, risks, and opportunities.
• Build, maintain, and document category playbooks covering requirements, configurations, hygiene, and city readiness.
• Coordinate cross-functionally (Local Ops, LCM, Growth, Pricing, Analytics, Support, Product) to execute initiatives and measure impact.
• Set up and monitor core KPIs, publish regular performance overviews, and drive action plans for top/bottom markets.
• Lead targeted pilots in priority cities, translate learnings into scalable playbooks, and ensure market readiness.
• Configure and launch new categories through internal tools and maintain related trackers, reports, and insights.

About you

• You have a proven experience in operations, strategy, or program work in marketplace or mobility
• You have strong analytical skills and comfort with SQL or Looker basics
• You have excellent written communication and playbook creation skills
• You have a proven ability to coordinate cross functionally and execute on ground

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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