About the Company

We are a financial technology organisation focused on delivering transparent, dependable, and scalable payment services. Accurate reconciliation and effective exception management are essential to our financial controls, operational reporting, and customer service standards.

We are looking for a Payments Operations Specialist with strong analytical skills to manage payment reconciliation, investigate transaction discrepancies, and ensure that operational records align across internal systems and external financial partners.

Role Overview

The successful candidate will be responsible for reconciling payment transactions, identifying unmatched entries, investigating settlement differences, and resolving outstanding exceptions. Working closely with finance, treasury, banking partners, and technical teams, the specialist will help maintain the accuracy and integrity of payment records while reducing unresolved breaks and manual processing.

Key Responsibilities

• Perform daily reconciliation of payment transactions, settlement files, bank statements, processor reports, and internal ledgers.
• Identify and investigate unmatched transactions, duplicate entries, missing payments, and settlement discrepancies.
• Analyse reconciliation breaks and determine whether differences arise from timing, fees, refunds, chargebacks, processing errors, or data issues.
• Coordinate with payment processors, banking partners, finance teams, and internal stakeholders to resolve outstanding exceptions.
• Track unresolved reconciliation items and ensure that cases are followed through to closure within agreed deadlines.
• Validate transaction files, settlement reports, and financial records before reconciliation and reporting.
• Support the investigation of payment returns, reversals, refunds, and chargeback-related adjustments.
• Maintain clear documentation of reconciliation findings, corrective actions, and outstanding financial items.
• Prepare daily, weekly, and monthly reconciliation reports for management and finance stakeholders.
• Identify recurring discrepancies and recommend improvements to reconciliation rules, controls, and reporting processes.
• Assist with month-end close activities and provide supporting documentation for internal and external audits.
• Collaborate with product and engineering teams to resolve data inconsistencies and improve automated reconciliation processes.
• Ensure all reconciliation activities follow internal control standards and relevant data protection requirements.

Requirements and Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Business, or a related discipline; equivalent relevant experience is acceptable.
• At least 2 years of experience in payment reconciliation, banking operations, financial operations, or accounting support.
• Strong understanding of transaction matching, settlement reconciliation, bank statements, payment files, and ledger entries.
• Advanced Excel or Google Sheets skills, including lookups, pivot tables, and data validation.
• Experience working with reconciliation platforms, payment processing systems, ERP software, or financial reporting tools.
• Ability to investigate numerical discrepancies and manage multiple outstanding cases with accuracy.
• Familiarity with SQL, data analysis tools, or automated reconciliation processes is an advantage.
• Strong organisational skills and the ability to meet daily processing and reporting deadlines.
• Excellent written communication and stakeholder coordination skills.
• Understanding of SEPA payments, card settlement, refunds, and chargebacks is beneficial.

What We Offer

• Fully remote work arrangements within the agreed employment eligibility area.
• Competitive compensation aligned with experience and technical capability.
• Opportunities to work with financial data, payment infrastructure, and reconciliation technology.
• Professional development in payments, accounting controls, and financial operations.
• Collaboration with finance, treasury, technology, and payment operations teams.
• Opportunities to contribute to automation and operational efficiency initiatives.
• Paid annual leave and additional benefits in accordance with company policy and applicable employment requirements.

Application Instructions

Candidates should submit their CV detailing experience in payment reconciliation, exception management, financial reporting, and transaction analysis.

Applicants are encouraged to describe how they have resolved reconciliation breaks, reduced outstanding exceptions, improved reporting accuracy, or supported automated matching processes. Do not include confidential financial records or customer information.

Shortlisted candidates may be invited to complete a practical assessment involving transaction matching, discrepancy investigation, or reconciliation reporting.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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