Company Overview

The organisation operates within the digital payments and financial technology sector, supporting electronic payment infrastructure and transaction connectivity across financial institutions, merchants and payment service providers. Its operational activities focus on payment network reliability, transaction processing efficiency and the coordination of financial service integrations.

Role Summary

The Payment Network Operations Specialist will oversee operational activities associated with electronic payment networks, transaction routing and financial institution connectivity. The position involves monitoring payment flows, investigating transaction failures and coordinating operational issues affecting payment processing services.

The successful candidate will help maintain reliable payment operations by analysing network performance, monitoring transaction exceptions and supporting communication between payment partners and internal technical teams.

The role requires a solid understanding of electronic payments, transaction processing and payment network operations.

Key Responsibilities

• Monitor daily payment network activities and transaction processing performance.

• Review payment transaction statuses across connected banking and payment systems.

• Investigate declined, delayed, duplicated and unsuccessful payment transactions.

• Coordinate operational incidents involving payment gateways and financial institutions.

• Monitor transaction routing performance and identify recurring processing issues.

• Reconcile payment network reports against internal transaction records.

• Support the investigation of settlement discrepancies and incomplete payment transactions.

• Maintain operational relationships with payment processors and financial service providers.

• Prepare daily and periodic reports covering payment volumes, transaction failures and operational exceptions.

• Escalate technical incidents to engineering teams and follow up on resolution progress.

• Support payment system testing, operational changes and service improvements.

• Maintain accurate documentation of payment procedures and incident management activities.

Requirements and Qualifications

• Bachelor’s degree in Finance, Banking, Business Administration, Information Technology or a related discipline.

• Experience in payment operations, transaction processing or financial services operations.

• Good understanding of card payments, bank transfers and electronic payment networks.

• Familiarity with payment gateways, payment processors and settlement procedures.

• Knowledge of transaction reconciliation and payment exception management.

• Strong Excel and financial reporting skills.

• Experience using payment management systems or financial operations platforms.

• Ability to investigate transaction discrepancies and operational incidents.

• Strong organisational skills and attention to detail.

• Excellent written communication and problem-solving abilities.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to work within the digital payments infrastructure industry.

• Exposure to payment networks and international transaction processing.

• Professional development in financial operations and payment technology.

• Collaboration with banking, engineering and payment operations specialists.

• Opportunity to contribute to improvements in payment reliability and operational efficiency.

Application Instructions

Candidates should submit an updated CV outlining their experience in payment operations, transaction processing, banking services or payment network support. Relevant professional training and examples of previous payment operations responsibilities may also be included.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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