Company Overview

The organisation operates in the digital payments and financial technology industry, providing technology-enabled solutions that facilitate electronic transactions, payment acceptance, and financial connectivity. Its operational activities involve supporting payment infrastructure, monitoring transaction performance, and maintaining reliable payment processing services for businesses and digital platforms.

Role Summary

The Payment Gateway Operations Specialist will support the daily operational performance of payment gateway services, ensuring that electronic payment transactions are processed efficiently and that operational issues are identified and addressed appropriately.

The role requires an individual with a practical understanding of payment processing, transaction monitoring, merchant payment activities, and digital financial infrastructure. The successful candidate will collaborate with technical support, merchant services, and payment operations teams to maintain service reliability and improve transaction processing workflows.

Key Responsibilities

• Monitor payment gateway activities and review transaction processing performance.

• Support the investigation of declined, delayed, duplicated, and unsuccessful payment transactions.

• Assist with payment configuration, merchant account setup, and operational maintenance.

• Monitor transaction exceptions and coordinate their resolution with relevant internal teams.

• Review payment processing reports and identify unusual transaction patterns.

• Support the operational onboarding of merchants and integration partners.

• Maintain accurate records of payment incidents, technical issues, and operational resolutions.

• Coordinate with technical teams when payment connectivity or processing interruptions occur.

• Assist with testing payment gateway updates and new payment functionality.

• Monitor service performance against established operational standards.

• Contribute to the improvement of payment procedures and transaction handling processes.

Requirements and Qualifications

• Degree or diploma in Finance, Banking, Business Administration, Information Technology, or a related field.

• Experience in payment operations, merchant services, banking operations, or fintech support is desirable.

• Understanding of payment gateways, card transactions, electronic transfers, and settlement procedures.

• Familiarity with digital payment platforms and transaction monitoring systems.

• Basic knowledge of APIs and payment integration processes is an advantage.

• Good analytical and troubleshooting skills.

• Strong attention to detail and operational discipline.

• Excellent written and verbal communication abilities.

• Ability to collaborate effectively with geographically distributed teams.

Benefits

• Fully remote working arrangement within Estonia.

• Practical exposure to payment gateway infrastructure and financial technology.

• Opportunities to develop expertise in merchant payment operations.

• Professional development within the digital payments industry.

• Collaborative and supportive working environment.

Application Instructions

Candidates should submit an updated CV detailing relevant experience in payment processing, merchant services, banking operations, or technical support. Applications should highlight familiarity with payment gateways, transaction monitoring, and electronic payment workflows.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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