Company Overview

Our client operates in the digital payments sector, supporting businesses with secure payment acceptance, transaction processing, and merchant account services. The organisation focuses on reliable onboarding procedures, efficient merchant activation, and a positive experience for business customers.

Role Summary

The Merchant Onboarding Specialist will manage the onboarding of new merchants, ensuring applications are complete, business information is verified, and accounts are configured for payment processing. The role involves close collaboration with compliance, risk, and technical teams to support timely merchant activation while maintaining internal standards and applicable regulatory requirements.

Key Responsibilities

• Manage merchant onboarding from initial application through account activation.

• Review application forms, business registration documents, ownership information, and payment requirements.

• Coordinate with compliance teams on Know Your Customer (KYC) and business verification checks.

• Identify missing or inconsistent documentation and follow up with merchants to resolve outstanding issues.

• Maintain accurate onboarding records and update internal customer management systems.

• Coordinate account configuration, payment integration requirements, and activation milestones.

• Monitor onboarding progress and identify delays that may affect merchant readiness.

• Provide clear updates to merchants and internal stakeholders throughout the process.

Requirements and Qualifications

• Previous experience in merchant onboarding, payment operations, customer implementation, or financial services administration.

• Understanding of merchant verification, KYC documentation, and payment acceptance processes.

• Strong organisational skills and attention to detail.

• Ability to manage multiple onboarding cases and meet agreed deadlines.

• Good written and verbal communication skills.

• Familiarity with CRM systems, case management platforms, and digital documentation tools.

• Professional proficiency in English; Estonian language skills are an advantage.

Benefits

• Remote working arrangement within Estonia.

• Opportunity to develop expertise in digital payments and merchant services.

• Collaboration with cross-functional teams in a technology-driven environment.

• Professional development and opportunities to expand operational knowledge.

• Competitive compensation based on experience and role scope.

Application Instructions

Interested candidates should submit an up-to-date CV through the employer’s official recruitment channel. Applications should highlight relevant merchant onboarding, customer operations, payment services, and verification experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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