Description
WHAT YOU’LL DO
- Lead and manage team performance to ensure consistent, high-quality service delivery
- Own SLA adherence, workflow timelines, and operational performance metrics
- Proactively identify risks, trends, and bottlenecks; intervene early to prevent escalations
- Analyze performance data, rework, and cycle times to drive continuous improvement
- Design, refine, and maintain scalable processes that prioritize efficiency and quality
- Leverage WaystarAI and approved AI tools to reduce manual effort, improve accuracy, and enhance the trading partner experience
- Drive adoption of AI-enabled workflows and support team proficiency with AI tools
- Coach and develop team members, reinforcing accountability, ownership, and performance expectations
- Are you interested in this position?
- Apply by clicking on the “Apply Now” Button below!
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