Description

WHAT YOU’LL DO

  • Lead and manage team performance to ensure consistent, high-quality service delivery
  • Own SLA adherence, workflow timelines, and operational performance metrics
  • Proactively identify risks, trends, and bottlenecks; intervene early to prevent escalations
  • Analyze performance data, rework, and cycle times to drive continuous improvement
  • Design, refine, and maintain scalable processes that prioritize efficiency and quality
  • Leverage WaystarAI and approved AI tools to reduce manual effort, improve accuracy, and enhance the trading partner experience
  • Drive adoption of AI-enabled workflows and support team proficiency with AI tools
  • Coach and develop team members, reinforcing accountability, ownership, and performance expectations

     

  • Are you interested in this position?
  • Apply by clicking on the “Apply Now” Button below!
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