What you’ll do:

• Serve as the dedicated point of contact for a portfolio of high-value enterprise accounts, building and maintaining strong, long-lasting strategic partnerships while actively identifying opportunities for product innovation and value creation.
• Provide executive-level strategic guidance and thought leadership to C-levels (CFO, COO), leveraging deep industry expertise, best practices, and advanced data analysis to create impactful recommendations that drive measurable business outcomes.
• Lead discovery sessions with enterprise clients to deeply understand their complex revenue cycle management challenges, priorities, and success metrics, aligning Camber’s enterprise solutions to meet their sophisticated needs while identifying opportunities for product enhancement.
• Act as the “voice of the customer” for users at our enterprise accounts — partner with internal Engineering and Product teams to provide critical feedback, assist with enterprise-level feature roll-outs, and conduct structured testing of new product capabilities to ensure they deliver exceptional client experiences and consistently high Net Promoter Scores (NPS).
• Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions, document learnings for product improvement, and ensure premium client satisfaction.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on enterprise-specific complexities, requirements, and emerging market trends that could inform product strategy.

   

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