Manage critical payment operations and financial infrastructure processes, ensuring reliable transaction execution, efficient settlement, strong operational controls, and continuous improvement across digital financial services.

Key Responsibilities

• Oversee daily payment operations, transaction processing, reconciliation, settlement, and exception management.
• Monitor operational performance across payment channels and identify potential service disruptions or process weaknesses.
• Establish procedures for transaction investigations, payment exceptions, reconciliations, and operational escalations.
• Coordinate with banks, payment service providers, technology vendors, and internal operational teams.
• Develop operational KPIs covering transaction volumes, processing times, failed payments, settlement performance, and service quality.
• Lead initiatives to automate manual payment and reconciliation processes.
• Investigate recurring operational issues and implement corrective and preventive measures.
• Support new payment-product launches by establishing operational workflows and readiness requirements.
• Review third-party service performance and coordinate resolution of operational issues.
• Collaborate with technology teams on payment-platform enhancements and system integrations.
• Maintain appropriate operational documentation, controls, and procedures.
• Produce management reports highlighting operational performance, trends, risks, and improvement opportunities.

Professional Requirements

• Bachelor’s degree in Finance, Business, Economics, Operations, Technology, or a related discipline.
• 5+ years of experience in payments, fintech, banking operations, financial infrastructure, or related services.
• Strong understanding of payment processing, settlement, reconciliation, and transaction lifecycles.
• Experience managing operational teams and cross-functional initiatives.
• Strong analytical and problem-solving capabilities.
• Familiarity with payment APIs, banking platforms, transaction-monitoring systems, or financial technology infrastructure.
• Excellent organisational, communication, and stakeholder-management skills.
• Ability to perform effectively in a fast-moving, technology-driven environment.