Position Overview

A growing financial technology organization is seeking a Digital Banking Operations Manager to oversee the operational delivery of digital financial services, ensuring that account, payment, transaction, and customer-support processes operate efficiently and consistently. The role combines operational leadership, process optimization, technology coordination, and performance management.

Key Responsibilities

• Lead day-to-day operational processes supporting digital banking and financial products.
• Establish performance standards for transaction processing, account servicing, and operational workflows.
• Monitor operational KPIs, service levels, transaction volumes, and exception rates.
• Identify process inefficiencies and implement measurable improvements.
• Coordinate with product, engineering, payments, compliance, risk, and customer-service teams.
• Oversee incident escalation and ensure operational issues are resolved within appropriate timeframes.
• Develop and maintain standard operating procedures and internal controls.
• Analyze operational data to identify recurring issues and improvement opportunities.
• Support implementation of automation across repetitive financial-service processes.
• Participate in product launches and assess operational readiness before deployment.
• Prepare management reports covering operational performance, risks, incidents, and improvement initiatives.
• Lead continuous-improvement projects designed to increase efficiency and customer satisfaction.

Candidate Profile

• Strong understanding of digital banking and fintech operations.
• Excellent leadership, organization, and stakeholder-management skills.
• Strong analytical and process-improvement capabilities.
• Comfortable working with technology and data-driven operational systems.
• Ability to manage priorities in a fast-moving financial environment.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Banking, Economics, Technology, or a related field.
• 4+ years of experience in fintech, banking, payments, or financial operations.
• Demonstrated experience managing operational processes or cross-functional projects.
• Familiarity with digital banking platforms, payment systems, CRM solutions, or workflow automation.

What the Role Offers

• Leadership responsibility across modern digital-finance operations.
• Exposure to European fintech and banking technology.
• Opportunity to drive measurable operational transformation.
• Career progression toward senior operations and fintech leadership.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.