Company Overview

We operate within the digital financial services industry, supporting technology-enabled banking solutions designed to make financial services more accessible, efficient, and reliable. Our environment combines digital banking applications, electronic account services, and integrated financial technology platforms.

We are looking for a customer-focused Junior Digital Banking Support Specialist to assist users with routine technical and operational enquiries relating to digital banking services.

Role Summary

The Junior Digital Banking Support Specialist will provide first-line assistance to customers experiencing difficulties with digital banking applications, account access, electronic transfers, and other online financial services.

The role requires clear communication, basic technical troubleshooting abilities, and an understanding of common banking operations. The successful candidate will help ensure that customer issues are accurately documented, resolved where possible, and escalated to the appropriate specialist teams when necessary.

Key Responsibilities

• Provide first-line support to users experiencing difficulties with digital banking applications.

• Assist customers with routine enquiries concerning account access, payment status, and online banking functionality.

• Guide users through basic troubleshooting procedures involving mobile and web-based financial applications.

• Record and categorise customer support requests in the designated service management system.

• Assist with enquiries relating to bank transfers, transaction confirmations, and payment notifications.

• Identify recurring technical and operational problems affecting digital banking users.

• Escalate complex account, payment, and application-related issues to appropriate specialist teams.

• Maintain accurate records of customer interactions and support resolutions.

• Follow established customer verification and information security procedures.

• Communicate service updates and basic technical instructions in clear, professional language.

• Collaborate with payment operations and technical support teams to improve the customer experience.

Requirements and Qualifications

• Bachelor’s degree or diploma in Information Technology, Business Administration, Banking, Finance, Communications, or a related discipline.

• Entry-level experience or up to two years in customer support, technical assistance, banking services, or helpdesk operations.

• Basic understanding of digital banking, electronic payments, and mobile financial applications.

• Good computer literacy and familiarity with web-based support platforms.

• Strong verbal and written communication skills.

• Ability to explain technical information in simple, understandable language.

• Good problem-solving and customer service abilities.

• Strong organisational skills and attention to detail.

• Ability to handle customer information confidentially.

• Willingness to learn new financial technology systems and support procedures.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to gain experience in digital banking and financial technology.

• Practical exposure to banking applications and payment support systems.

• Professional learning and development opportunities.

• Supportive working environment with technical and banking operations professionals.

• Potential career progression into digital banking operations, technical support, or customer success.

Application Instructions

Interested candidates should submit an updated CV outlining their educational qualifications, communication abilities, and any relevant experience in customer service, banking administration, or technical support. Applicants with an interest in digital banking and financial technology are encouraged to apply.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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