• 1st level technical support to Banks employees

• Receiving, processing and resolving user applications via telephone and remote desktop management

• Expertly troubleshooting hardware and software issues

• Managing user accounts, access permissions, and password resets with precision

• Handling efficiently application registration and support.

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• Knowledge of MS Office applications

• User-level knowledge of the Windows operating system;

• Knowledge of ITIL processes;

• Ability to learn quickly and willingness to help others;

• Experience with incident bulletin processing;

• Good Estonian and English language skills to be able to convincingly and easily explain to Baltic users how to perform certain technical actions over the phone.

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• International opportunities and working environment

• Numerous opportunities to move internally – horizontally and vertically

• Attractive compensation and access to SEB staff banking with exclusive benefits

• Possibilities to reskill by shifting areas/departments and location