Job Description

Your influential mission. You will…

• Develop and maintain the Infrastructure Core services catalog, service documentation standards, and operational governance documentation.

• Analyze, design, and improve operational processes across Infrastructure Core teams.

• Identify process gaps, risks, and improvement opportunities, driving actions through to completion.

• Design and establish new operational processes where no formal process currently exists.

• Promote consistency, transparency, governance standards, and best practices across infrastructure operations.

• Develop reporting and tracking mechanisms to support process performance and operational visibility.

• Collaborate with Infrastructure Managers, Technical Leads, Engineers, and stakeholders across the organization.

• Establish and improve service ownership, accountability, and lifecycle management practices across Infrastructure Core services while facilitating cross-team alignment on governance and operational responsibilities.

• Support audit, compliance, and governance initiatives by maintaining effective processes, controls, and documentation.

Components for success. You…

• Have proven experience in process management, service management, IT operations, infrastructure governance, business analysis, or a similar role.

• Possess a solid understanding of infrastructure domains such as networks, systems, cloud, platform, database, monitoring, or security services.

• Can effectively structure, document, and improve complex technical or operational processes.

• Demonstrate excellent communication and stakeholder management skills.

• Bring a strong analytical mindset and can identify risks, dependencies, gaps, and improvement opportunities.

• Have hands-on experience with collaboration and service management platforms such as Jira, Confluence, ServiceNow, CMDB, Monday.com, or similar tools.

• Are comfortable managing multiple initiatives simultaneously while maintaining clarity, structure, and alignment.

You’ll get extra points for…

• Experience with ITSM processes such as Incident, Problem, or Change Management.

• Experience defining service catalogs, ownership models (RACI/RASCI), governance frameworks, or operating models.

• Understanding of infrastructure environments, including cloud, networking, security, or platform services.

• ITIL, Lean, Six Sigma, or similar certifications.

Thrive in a culture that values…

• Ownership and accountability, where people take responsibility for outcomes and continuous improvement.

• Collaboration across technical and operational teams to achieve shared goals.

• Curiosity and a problem-solving mindset when addressing complex challenges.

• Continuous improvement, innovation, and operational excellence.

• Hybrid working style, modern office environment, and opportunities for professional growth within a global technology organization.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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