Responsibilities:

Demonstrates a deep understanding of Clearwater’s core value proposition and effectively communicates its value to clients.
Takes charge of the onboarding process for clients onto Clearwater’s platform.
Conducts comprehensive training sessions for Clearwater’s clients, ensuring they become proficient in using the Clearwater platform.
Communicates project status, issues, and risks in an effective and transparent manner.
Skillfully troubleshoots and resolves customer issues that may arise during the implementation phase.
Manages client and internal stakeholder relationships adeptly throughout the entire implementation process.
Provides valuable consultancy services to clients, ensuring that their goals align with the established project plans and objectives.
Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action.
Applies acquired skills, procedures, and best practices in decision-making to successfully complete various tasks.
Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts.
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