Company Overview

The organisation operates in the financial technology and foreign exchange sector, supporting electronic trading activities through integrated platforms, transaction-processing systems, and structured operational procedures. Its trading support function focuses on transaction accuracy, platform reliability, and effective coordination between dealing, operations, and technology teams.

Role Summary

The FX Trade Support Analyst will provide day-to-day operational support for foreign exchange trading activities, ensuring that trade information is accurate, trading issues are investigated promptly, and transaction workflows operate efficiently. The role requires a practical understanding of FX trading processes, strong analytical skills, and the ability to resolve trade-related issues in a time-sensitive environment.

Key Responsibilities

• Monitor FX trading activity and review transaction records for accuracy and completeness.

• Investigate trade discrepancies, rejected orders, missing confirmations, and booking errors.

• Support traders with transaction amendments, cancellations, status checks, and operational queries.

• Monitor trade flows between electronic trading platforms and downstream operational systems.

• Coordinate with operations and technology teams to resolve platform-related trading issues.

• Track unresolved exceptions and ensure appropriate escalation within established service timelines.

• Maintain accurate records of investigations, corrective actions, and operational incidents.

• Prepare routine reports on trading support activity, recurring issues, and resolution performance.

• Assist with testing platform changes that affect trade capture and transaction workflows.

• Follow internal procedures for operational controls, data handling, and incident reporting.

Requirements and Qualifications

• Bachelor’s degree in Finance, Economics, Accounting, Business, or a related field.

• Experience in FX trade support, trading operations, brokerage operations, or financial services.

• Understanding of FX instruments, trade execution, confirmations, and the transaction lifecycle.

• Familiarity with electronic trading platforms and financial transaction-management systems.

• Strong Excel skills and confidence analysing transaction data.

• Ability to investigate discrepancies methodically and manage multiple support requests.

• Good written and verbal communication skills.

• Knowledge of trading APIs, SQL, or financial system integrations is an advantage.

Benefits

• Remote working arrangement within Estonia.

• Exposure to electronic FX trading and financial technology systems.

• Collaboration with dealing, operations, and engineering professionals.

• Opportunities to strengthen trading support and technical troubleshooting skills.

• A professional environment focused on operational reliability and continuous improvement.

Application Instructions

Submit an up-to-date CV outlining relevant experience in FX trading support, brokerage operations, or financial transaction processing. Highlight your experience with trading platforms, transaction investigations, and operational issue resolution. Applications will be assessed against the role’s technical and professional requirements.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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