An international financial-technology organisation in Estonia is seeking an experienced FX Customer Support Specialist to provide knowledgeable, responsive support to clients using foreign-exchange trading products and digital financial services.

This role is suited to a customer-focused professional who can combine strong communication skills with an understanding of trading platforms, financial transactions, and technology-enabled customer service.

Key Responsibilities

• Respond to customer enquiries through live chat, email, telephone, and other support channels.
• Assist clients with account access, platform functionality, verification processes, deposits, withdrawals, and transaction-related enquiries.
• Explain Forex platform features and processes clearly without providing personalised investment advice.
• Investigate account and transaction issues and coordinate resolution with relevant internal teams.
• Monitor customer cases from initial contact through resolution.
• Escalate technical, payment, compliance, and security matters according to established procedures.
• Maintain accurate records of customer interactions and case outcomes.
• Identify recurring customer issues and provide structured feedback to product and technical teams.
• Follow internal customer-protection, data-security, and regulatory procedures.
• Maintain a consistently professional experience across all client interactions.

Candidate Profile

• Previous experience in customer service, client support, financial services, fintech, brokerage, or a related environment.
• Familiarity with Forex, trading platforms, payments, or digital financial products.
• Excellent written and verbal English.
• Strong communication and active-listening skills.
• Ability to explain technical or financial processes in simple language.
• Strong attention to detail when handling account and transaction information.
• Comfortable working with CRM, ticketing, chat, and customer-support platforms.
• Strong problem-solving and case-management abilities.
• Additional European languages would be advantageous.

What This Role Offers

You will work within an international financial-technology environment where customer experience, accuracy, security, and timely issue resolution are essential. The position provides a specialist customer-service career path without managerial responsibilities.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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