A modern digital financial-services environment in Estonia is looking for a Customer Support Specialist to provide high-quality assistance to customers using digital banking, payment, and financial-service products.

This position focuses on resolving customer enquiries, supporting account activation and onboarding, investigating service issues, and ensuring customers receive accurate and timely assistance. The successful candidate will become an important connection between customers and internal teams across operations, payments, compliance, and technology.

The Role

You will handle a range of customer interactions, from straightforward account questions to more complex payment and verification issues. You will also support new customers during onboarding and ensure that unresolved cases are followed through to completion.

Responsibilities

• Respond to customer enquiries through email, live chat, telephone, and support platforms.
• Assist new customers with registration, account activation, and onboarding procedures.
• Explain verification requirements and guide customers through necessary documentation.
• Investigate payment-related questions, account issues, transaction delays, and service requests.
• Escalate technical, compliance, or transaction-related cases to the appropriate specialist teams.
• Maintain accurate records of customer interactions and case resolutions.
• Follow established customer-service procedures and response-time standards.
• Identify recurring customer issues and communicate trends to relevant teams.
• Provide clear explanations of digital financial products and account functionality.
• Support customers through changes to account information and approved service requests.
• Protect customer information and follow data-security and confidentiality procedures.
• Contribute ideas for improving support processes and overall customer experience.

What We Are Looking For

• Previous experience in customer service, customer support, banking, fintech, payments, or a related environment.
• Excellent written and spoken English.
• Strong communication and active-listening skills.
• Ability to explain technical or financial information in simple, customer-friendly language.
• Strong problem-solving and case-management abilities.
• Comfortable using CRM, ticketing, communication, and digital service platforms.
• Ability to remain professional when handling difficult or time-sensitive customer situations.
• Good attention to detail and accurate record keeping.
• Interest in digital banking, payments, fintech, or financial technology.
• Additional European language skills are an advantage.

Professional Development

This role provides broad exposure to digital banking, payments, customer operations, financial technology, and client lifecycle management. It can lead to opportunities in customer success, client onboarding, account management, payments operations, or specialized financial-services support.

Ideal Candidate

You are customer-focused without losing attention to process and accuracy. You communicate clearly, remain composed when resolving problems, and take ownership of customer cases until they reach an appropriate resolution.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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