Company Overview

A growing financial technology organisation operating within the foreign exchange and digital financial services sector is seeking a dedicated Forex Client Support Specialist. The organisation focuses on providing technology-driven currency trading services, efficient client account management, and reliable access to international foreign exchange markets.

The team is committed to maintaining high customer service standards through responsive communication, accurate information, and effective support across digital trading platforms.

Role Summary

The Forex Client Support Specialist will provide frontline assistance to retail and professional forex clients, helping them navigate trading platforms, understand account procedures, and resolve general service-related enquiries. The role requires a strong understanding of foreign exchange trading environments and the ability to communicate technical and operational information clearly.

Key Responsibilities

• Respond to client enquiries concerning forex trading accounts, platform access, and general brokerage services.

• Assist clients with account registration, profile updates, and onboarding procedures.

• Provide guidance on using MetaTrader 4, MetaTrader 5, and other supported trading platforms.

• Help clients understand standard trading procedures, including order placement, pending orders, and account history.

• Receive and investigate complaints relating to deposits, withdrawals, account access, and trading platform functionality.

• Coordinate with payments and technical support teams to resolve client issues.

• Explain general information about currency pairs, trading sessions, spreads, and platform features without providing investment advice.

• Maintain accurate records of customer communications and support cases.

• Monitor outstanding enquiries and ensure appropriate follow-up.

• Escalate complex execution, pricing, and transaction-related complaints to the relevant departments.

• Identify recurring customer difficulties and recommend improvements to support procedures.

• Maintain professional communication and confidentiality when handling client account information.

Requirements and Qualifications

• Bachelor’s degree or diploma in Finance, Business Administration, Economics, or a related discipline.

• Previous experience in forex brokerage support, financial services, or customer service.

• Understanding of foreign exchange markets, currency pairs, and retail trading platforms.

• Familiarity with MT4, MT5, or comparable trading applications.

• Strong written and verbal communication skills.

• Good knowledge of customer relationship management systems.

• Ability to investigate customer concerns and manage multiple support requests.

• Excellent attention to detail and problem-solving abilities.

• Understanding of client confidentiality and financial services procedures.

• Ability to work independently in a remote environment.

Benefits

• Fully remote working opportunity within Estonia.

• Exposure to international forex markets and brokerage technology.

• Professional development within the financial technology industry.

• Opportunity to work with experienced trading support and operations professionals.

• Collaborative and technology-oriented working environment.

• Opportunities to develop specialised forex customer service expertise.

Application Instructions

Interested applicants should submit an updated CV highlighting their experience in forex customer support, brokerage operations, or financial services. Candidates should demonstrate familiarity with trading platforms, client account procedures, and professional customer communication.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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