Company Overview

The organisation operates within the financial technology industry, providing digital payment solutions and transaction infrastructure for businesses, merchants, and financial service providers. Its technology platforms support electronic payments, transaction processing, payment integrations, and financial operations that require dependable technical performance.

The organisation’s technical support function plays an important role in maintaining service availability, resolving payment-related incidents, and helping clients use financial technology systems effectively.

Role Summary

The Fintech Technical Support Engineer will provide technical assistance for payment platforms, transaction processing systems, and related financial technology services. The role involves investigating technical incidents, analysing transaction failures, supporting API integrations, and coordinating with engineering teams to resolve issues affecting payment operations.

The successful candidate will work with merchants, business clients, payment operations specialists, and software engineers to ensure that technical problems are resolved efficiently. This position requires a combination of troubleshooting expertise, knowledge of payment workflows, and strong customer communication skills.

Key Responsibilities

• Provide technical support for payment processing platforms, transaction systems, and financial technology applications.

• Investigate payment failures, API errors, transaction delays, and service connectivity issues.

• Analyse application logs, transaction records, and technical error messages to identify the causes of incidents.

• Support clients with payment integration issues and configuration-related questions.

• Troubleshoot API requests, authentication problems, and data exchange errors.

• Coordinate with software engineering and infrastructure teams to resolve complex technical incidents.

• Monitor reported issues and maintain accurate records of investigations, resolutions, and outstanding actions.

• Assist with testing payment integrations and validating technical fixes.

• Explain technical findings and recommended actions clearly to clients and internal stakeholders.

• Support incident escalation procedures and ensure that critical issues receive appropriate attention.

• Prepare technical support documentation, troubleshooting guides, and knowledge base articles.

• Identify recurring incidents and recommend improvements to system reliability and support processes.

• Assist with platform updates, client configuration changes, and payment service implementation activities.

• Maintain awareness of payment processing workflows and common technical challenges affecting digital transactions.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline, or equivalent practical experience.

• Previous experience in technical support, application support, payment systems, or financial technology operations.

• Understanding of payment processing workflows, including authorisation, settlement, refunds, and transaction status handling.

• Familiarity with REST APIs, JSON, HTTP protocols, and API troubleshooting.

• Experience using technical support tools, issue tracking systems, or monitoring platforms.

• Basic knowledge of SQL and the ability to query or review transaction records is an advantage.

• Understanding of web applications, authentication mechanisms, and system integrations.

• Strong analytical and troubleshooting skills.

• Ability to explain technical concepts clearly to both technical and non-technical users.

• Excellent written communication and documentation abilities.

• Strong customer service orientation and professional judgement.

• Ability to manage support cases independently while collaborating with distributed technical teams.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to support critical payment infrastructure and digital financial services.

• Exposure to payment APIs, transaction systems, and financial technology integrations.

• Collaboration with software engineering, payment operations, and technical support professionals.

• Opportunities to develop technical troubleshooting and payment systems expertise.

• A professional environment that values service reliability, technical learning, and continuous improvement.

Application Instructions

Interested applicants should submit an updated CV highlighting their experience in technical support, application troubleshooting, payment systems, or API integrations. Candidates should include examples of technical issues they have investigated, tools they have used, and how they have contributed to resolving customer or system-related problems.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.