Company Overview

The organisation operates in the digital financial services industry, focusing on technology-enabled financial products that simplify transactions, improve customer experiences, and support efficient financial operations.

Its operating environment combines financial services expertise with digital product development, data-driven decision-making, and continuous service improvement. The organisation seeks professionals who can connect product requirements with operational execution and help maintain dependable financial services.

Role Summary

The Fintech Product Operations Specialist will support the daily operational management, performance monitoring, and continuous improvement of digital financial products.

The role involves working across product, engineering, customer operations, and compliance functions to ensure that financial technology services operate effectively throughout their lifecycle. The successful candidate will help coordinate product changes, investigate operational issues, analyse service performance, and ensure that internal processes remain aligned with product requirements.

This position is suited to an organised professional with an understanding of digital financial products, operational workflows, and technology-driven service delivery.

Key Responsibilities

• Coordinate operational activities associated with digital banking, payment products, financial applications, and other fintech services.

• Monitor product performance and identify operational issues affecting transaction processing, service availability, and customer experience.

• Work with product managers and engineering teams to coordinate product updates, feature releases, and operational improvements.

• Maintain accurate product documentation, operating procedures, workflow guidelines, and internal knowledge resources.

• Analyse operational data to identify recurring issues, process inefficiencies, and opportunities for service improvement.

• Support the investigation and resolution of product-related incidents, escalating technical issues to the appropriate teams.

• Coordinate user acceptance testing and operational validation before new features or product changes are introduced.

• Assist in reviewing customer feedback, support trends, and service performance indicators to identify product improvement opportunities.

• Collaborate with compliance and risk teams to ensure operational procedures reflect applicable financial services requirements.

• Prepare regular operational reports covering product performance, service issues, implementation progress, and improvement initiatives.

• Support the development of standard operating procedures for new financial technology products and services.

• Maintain effective communication between internal stakeholders to ensure operational readiness for product releases.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.

• Relevant experience in fintech operations, product operations, digital banking, payment services, or financial technology support.

• Understanding of digital financial products and their underlying operational processes.

• Familiarity with product management workflows, issue-tracking platforms, and project coordination tools.

• Ability to interpret operational data and prepare clear performance reports.

• Knowledge of payment processing, transaction workflows, and digital customer journeys.

• Strong organisational and problem-solving skills.

• Ability to manage multiple operational priorities and coordinate activities across different departments.

• Excellent written and verbal communication skills.

• Strong attention to detail and a structured approach to documentation.

• Professional proficiency in English.

Benefits

• Flexible remote working arrangements within Estonia.

• Exposure to different areas of digital banking and financial technology operations.

• Opportunities to participate in product development and operational improvement projects.

• Support for professional learning and career development.

• Collaborative working environment with cross-functional teams.

• Opportunity to contribute to the development of modern financial services.

Application Instructions

Candidates should provide an updated CV outlining their experience in fintech operations, digital product support, financial services, or related operational functions. Applications should highlight relevant product coordination experience, analytical capabilities, and familiarity with technology-driven financial services.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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